Senior Communication Manager
ICF · Madrid
ICF Next creates and implements communication services for European institutions. We ensure that the messages of the key EU policies reach the citizens and stakeholders. If you’re an experienced communication expert who wants their work to make a difference, this is an offer for you.
ICF Next is looking for a Senior Communication Manager to join the Client Relations Department. You will be responsible for the coordination and delivery of multi-channel communication projects for European institutions. You will act as a key liaison between clients and internal teams, ensuring strategic alignment, operational excellence, and high-quality service across all phases of campaign execution. This role requires strong project management capabilities, a deep understanding of EU affairs, and the ability to manage multiple projects simultaneously.
Key Responsibilities:
- Coordinate the development and implementation of 360° communication projects, including online, AV and web production, and event-based components.
- Maintain regular contact with EU clients, ensuring their needs are met and expectations exceeded.
- Lead project planning, scheduling, and reporting activities, including financial tracking and KPI monitoring.
- Facilitate collaboration across expert teams, partners, and stakeholders to ensure smooth delivery.
- Guide and oversee junior team members, fostering a collaborative and inclusive team culture.
- Ensure sound financial management of projects, including budget planning, monitoring of expenditure, and regular financial reporting to internal and external stakeholders.
- Ensure quality control and continuous improvement through lessons learned and workflow optimisation.
- Support tender development and contribute to strategic proposals for new EU contracts.
Required Skills and Experience
- Proven experience in managing EU-focused communication projects or working with European institutions.
- Strong understanding of 360° communication strategies and tools.
- Excellent organisational and multitasking skills, with the ability to manage complex workflows.
- Outstanding interpersonal and client-facing communication skills.
- Experience in coordinating junior team members
- Financial and procurement awareness in project contexts.
- Fluent English (written and verbal); additional EU languages are a plus.
- Minimum 3–5 years of experience in project or account management within the communication sector.
What We Offer
- A dynamic, multicultural work environment focused on impactful communication.
- Opportunities for professional growth through training, mentoring, and cross-functional collaboration.
- Engagement in high-profile EU projects that shape public understanding and stakeholder engagement.
Right to Work, Location & Sponsorship (Spain)
We welcome applications from candidates based in any country. This role is located in Spain, and successful candidates must:
- Have the legal right to work in Spain, or be eligible for sponsorship on a case-by-case basis, and
- Be physically located in Spain by Day 1 of employment (or shortly before your start date).
Please ensure you can meet the right-to-work and location requirements or would qualify for sponsorship where applicable.
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Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.