Senior Director, Quality Engineering
Edwards Lifesciences · Cartago
Imagine how your ideas and expertise can change a patient’s life. Our Global Operations & Quality team plays a central part in ensuring our products are delivered to patients with cardiovascular disease. You’ll partner cross-functionally with manufacturing operations and sales teams, delivering thoughtful solutions to complex challenges all while developing your knowledge of the medical device industry. Whether your work includes strategic inventory planning, labeling, warehouse management, material handling, or any of our other supply chain opportunities, you will be making a meaningful contribution to our team and to patients all over the world.
Leader in Quality Engineering responsible for New product introduction, Lifecycle Management, and product and process continuous improvement in a fast pace manufacturing environment.
How you'll make an impact:
- Plan, prioritize, and direct strategic program activities including product, process, and quality projects using engineering methods (e.g., Six Sigma and LEAN methods) to align with applicable compliance standards. Lead in identifying risk, developing complex mitigation strategies, alternative solutions, resolving issues, etc. in collaboration with cross functional groups.
- Collaborate with leadership to develop operational strategy. Partner with cross-functional groups/resources to achieve tactical execution of business objectives.
- Provide technical guidance to cross-functional teams on quality engineering activities that integrate into multiple product lines and/or systems with significant complexity including root cause analysis investigations, addressing quality issues, complaint product evaluations, development and implementation of corrective actions, initiation and approval of product/process changes.
- Identify and lead efforts to optimize quality engineering processes and define and implement core competencies, by assessing business needs to develop, propose and implement solution options.
- Develop robust talent development and succession planning in alignment with functional growth strategies across the quality organization.
- Collaborate and align with network and COE teams in driving standardized programs and/or processes.
- Provide quality engagement to audits including resources support, technical and procedural expertise, presentation of information, and effective resolution of issues.
What you'll need (Required):
Bachelor's Degree in related field with at least 10 years experience in engineering and leadership positions in the medical device industry
Experience in Quality Engineering, Quality Management, and/or Regulatory Compliance within the medical device industry
Demonstrated track record in management of technical and/or engineering disciplines
Proven successful interaction with Regulators and Notified Bodies
Experience influencing teams in a global environment
What else we look for (Preferred):
- Proven successful project management leadership skills
- Proven expertise in both Microsoft Office Suite and related systems
- Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
- Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
- Expert understanding of engineering procedures while looking beyond existing methodologies and own discipline to define and resolve complex problems
- Expert understanding of related aspects of quality engineering processes and/or systems
- Expert knowledge of domestic and international regulatory requirements
- Expert knowledge of design of experiments, process capability studies, failure mode and effects analysis, statistical process control, industrial statistical methods and Lean Manufacturing
- Knowledge of financial acumen as it relates to the business as well as quality engineering
- Demonstrated ability to direct teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
- Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of quality engineering to the business
- Serve as core partner to senior leaders in Business Units, Functional Groups, Regions and IT
- Strict attention to detail
- Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
- Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
- Interacts with senior management, and others concerning matters of significance to the company
- Conduct business and technical briefings for senior and top management and for external representatives
- Regularly interacts with executives and/or major customers; interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
- Dedicated to quality client service and pro-active and responsive to client needs.
- Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
- Provide leadership and direction to large cross-functional teams to successfully implement global enterprise systems and related solutions
- Develop relationships and leverage them to influence change
- Support and solicit input from team members at all levels within the organization
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
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