Sr. Credit and Collection Specialist Dach
Vertiv · Cluj-Napoca
Who are we?
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
The Credit & Collections Specialist is responsible for carrying out various activities related to the collection of overdue debts from clients. This includes the recovery and negotiation of outstanding balances, guiding and monitoring the actions of collection agencies, and resolving or writing off unrecoverable debts. The role involves executing activities and procedures necessary to reduce the number of overdue invoices and achieve performance targets in accordance with the Vertiv Collection Strategy.
KEY RESPONSIBILITIES:
- Manage the daily operations of an assigned portfolio
- Maintain communication with clients both by phone and by email
- Accurately and timely resolve all client requests
- Identify and timely resolve disputes (reasons causing delays in invoice payments)
- Communicate with the manager/coordinator to escalate situations regarding overdue invoices and billing issues, including recommending legal actions when necessary
- Analyze data and provide prompt solutions regarding the collection of overdue debts
- Reduce overdue amounts owed from the assigned portfolio as well as the volume of unapplied amounts in the system
- Use multiple systems for tracking, information gathering, and analysis
- Respond to client inquiries and resolve issues related to non-payment of invoices
- Transfer technical and non-technical issues that cannot be promptly resolved, following the escalation procedure
- Maintain and administer the database in the collection software; ensure the entry of information necessary for resolving client issues and requests
- Adhere to defined client processes, procedures, and company policies
- Fulfill any other tasks assigned by the direct supervisor or management related to the responsibilities of the position or in compliance with the law
REQUIREMENTS:
Education:
- Completed or ongoing higher education (university degree)
Language Skills:
- Very good knowledge of German (written and spoken)
- Very good knowledge of English (written and spoken)
Technical Skills:
- Advanced computer skills (MS Office, Internet, Email)
Experience:
- Experience in a similar position
- Experience in a multinational environment & knowledge of financial operations
Soft Skills:
- Strong interpersonal communication skills
- Excellent organizational skills and attention to detail
- Ability to work under pressure
- Ability to quickly find solutions
- Ability and willingness to handle a high volume of phone and email communications
- Strong analytical and synthesis skills with keen attention to detail
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
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The Credit & Collections Specialist is responsible for carrying out various activities related to the collection of overdue debts from clients. This includes the recovery and negotiation of outstanding balances, guiding and monitoring the actions of collection agencies, and resolving or writing off unrecoverable debts. The role involves executing activities and procedures necessary to reduce the number of overdue invoices and achieve performance targets in accordance with the Vertiv Collection Strategy.