Process & Data Services Coordinator
Vertiv · São Paulo
- POSITION SUMMARY
- The Process & Data Coordinator plays a critical role in driving operational excellence across LATAM Service operations by leading process governance, continuous improvement initiatives, and data-driven decision-making. This role is responsible for managing a team of process and data analysts, ensuring the standardization of operational processes, and aligning practices with Vertiv global standards and regional regulatory requirements.
- The coordinator will lead process mapping, analysis, and optimization efforts, develop and maintain standard operating procedures and collaborate closely with cross-functional teams and IT to implement scalable and efficient solutions. Additionally, this position is accountable for performance management through KPIs, advanced analytics, and executive-level reporting.
KEY RESPONSIBILITIES
Leadership & Team Management
- Lead and develop a team of Process & Data Analysts, providing guidance, coaching, and performance management.
- Foster a culture of continuous improvement, innovation, and accountability within the team.
- Drive the adoption of best practices in process management, governance, and data analytics.
- Coordinate cross-functional initiatives to ensure alignment between Service Operations, Quality, and other business units.
Process Governance & Continuous Improvement
- Design, implement, and maintain process governance frameworks aligned with Vertiv standards.
- Identify, prioritize, and execute process optimization and continuous improvement initiatives.
- Map, standardize, and document processes, ensuring consistency through SOPs and governance policies.
- Identify automation opportunities to improve efficiency, scalability, and error reduction.
- Lead cross-functional efforts to integrate and standardize processes across LATAM operations.
Compliance & Audit Management
- Ensure compliance with Vertiv global standards, internal policies, and LATAM local regulations.
- Develop and maintain governance policies, procedures, and controls.
- Support internal and external audits, ensuring adherence to operational standards and identifying improvement opportunities.
- Lead process improvement projects, including planning, execution, and performance monitoring.
- Facilitate workshops and training sessions to support the adoption of new processes and tools.
Performance Management & Data Analytics
- Define and implement KPIs to monitor operational performance and drive accountability.
- Develop dashboards and executive reports, providing actionable insights for senior leadership.
- Analyze operational data to identify trends, risks, and improvement opportunities.
- Design and maintain business-oriented data models, including data collection, processing, transformation, and visualization.
- Apply analytical techniques such as data clustering and classification to support business decision-making.
QUALIFICATIONS
Minimum Qualifications
- Minimum of 3 years of experience in process management with proven team leadership experience.
- Strong experience in continuous improvement and governance frameworks.
- Solid background in data analysis and KPI development.
- Experience working in cross-functional environments and driving process standardization.
Preferred Qualifications
- 3–5 years of experience in process coordination, with a strong focus on operational performance and metrics.
- Familiarity with process automation methodologies and asset management practices.
- Experience in service operations or technical service environments is a plus.
- EDUCATION & CERTIFICATIONS
- • Bachelor’s Degree in Process Management, Engineering, Business Administration, or related fields