Senior Application Engineer

EXL · Noida

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6 to 8 years’ technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups). • Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS). • Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.

Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement. • Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine. • Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. • Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap.

Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL. • Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment. • Load, manipulation and maintain integration data flow between Service Now and other third-party systems. • ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage. • Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel.

Should have ability to work collaboratively in a team environment. • Should be a good team player worked on multiple assignments / threads simultaneously

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Looking for a Senior ServiceNow Developer, having exposure in architecture, ServiceNow- SaaS, has exp in coding configuration.

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