L4 - HO Operations (Banking & Administration) - MH - Akurdi - BACL
Bajaj Auto · Akurdi (BACL)
Job Description – L4 HO Operations
(Unique Job ID)
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Designation |
Executive Manager |
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Department |
HO Operations |
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Level |
L4 |
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Employment Type |
Permanent/ Full-time |
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Location |
AKURDI HO |
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Reporting Manager Title |
Assistant Manager |
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Language |
|
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Travel |
NA |
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Academic Qualification |
Any Graduate / P.G./ M.B.A. |
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Work Experience |
Minimum 2 years of experience |
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Domain Knowledge (Preferable) |
Preferably from Financial Services/Banking/NBFC |
Job Purpose
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To ensure timely and accurate processing of customer repayment transactions through various banking channels, maintain operational efficiency, support reconciliation activities, and coordinate with banks, vendors, and internal stakeholders for seamless repayment operations. |
Key Responsibilities
- Manage end-to-end transaction banking operations including NACH, UPI, Direct Debit, and other payment collection channels
- Handle Re-presentation activities based on confirmations received from the Collections team
- Coordinate with multiple banks and vendors to ensure timely depositions as per the defined operational calendar and agreed timelines.
- Ensure timely status updates, effective follow-up, and closure of issues while maintaining Zero Open Items.
- Monitor and analyse Banking MIS, identify non-workable cases/exceptions, and initiate corrective and preventive actions.
- Prepare and share base data required for provisions, billing, reconciliations, and management reporting.
- Maintain a thorough understanding of transaction banking processes, operational workflows, and regulatory requirements.
- Resolve queries raised by CRM, Collection, and Field Teams within defined turnaround timelines.
- Ensure compliance with internal controls, process guidelines, and operational quality standards.
- Support process improvement initiatives aimed at reducing technical returns and enhancing operational efficiency. New development testings.
- Collaborate with cross-functional stakeholders to ensure seamless execution of banking and collection-related activities.
Key Skills Required
Technical Skills:
- NBFC / Banking working knowledge
- Repayment Banking process Hands on experience
- Good knowledge of MS Office (Word, EXCEL, PowerPOINT)
- Working on large volume of cases
Soft Skills:
- Analytical approach & ideas
- Good communication / relationship management
- Result orientation, Decision making, problem solving
- Team Management
Key Performance Indicators
- 100% adherence to banking and deposition timelines.
- Repayment success rate
- Timely reconciliation and exception closure
- Zero Open Items
- Reduction in technical returns
- Accurate and timely MIS/reporting
- Effective stakeholder and vendor management.
- Timely resolution of operational queries and exceptions.
- Compliance with operational SLAs and process guidelines.
Additional Role Details
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Work-Schedule |
5 Days/week |
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Hiring Local/Pan-India Candidates |
(On company policy) |
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Additional Comment (if any) |
- |