Associate Vice President Global Credit & Collections

Agilent Technologies · Mānesar

Job Description

The Associate Vice President, Global Credit & Collections is responsible for leading the company's global credit risk management, collections strategy, and accounts receivable optimization across all regions. This role develops and executes a world-class credit and collections organization that balances revenue growth, customer experience, risk mitigation, and cash flow objectives.

The AVP partners closely with Sales, Finance, Treasury, Customer Service, Legal, Shared Services, and Regional Leadership teams to establish policies, governance, controls, and operational excellence frameworks that support sustainable growth while minimizing bad debt exposure and improving working capital performance.

This executive leader drives global standardization, process transformation, digitalization, and continuous improvement initiatives across a complex international business environment.

Key Responsibilities

Strategic Leadership

Develop and execute a global credit and collections strategy aligned with corporate financial objectives.
Establish long-term roadmaps to improve cash flow, reduce credit risk, and optimize working capital performance.
Lead a global organization across multiple regions, countries, and shared service centers.
Drive organizational effectiveness, talent development, succession planning, and leadership capability building.
Serve as the executive sponsor for global transformation and automation initiatives impacting the Order-to-Cash (O2C) process.

Credit Risk Management

Develop and maintain global credit policies, standards, and governance frameworks.
Oversee customer credit evaluations, credit limit management, and risk assessment methodologies.
Monitor global credit exposure and proactively identify potential financial risks.
Partner with Sales and Commercial teams to support business growth while maintaining an appropriate risk profile.
Lead strategies for managing high-risk accounts, bankruptcies, restructuring situations, and major customer disputes.
Ensure compliance with regulatory requirements, internal controls, and corporate risk management policies.

Collections and Accounts Receivable Management

Establish global collection strategies, segmentation models, and escalation procedures.
Drive improvements in accounts receivable performance and cash conversion.
Monitor and improve key metrics, including:
- Days Sales Outstanding (DSO)
- Aging performance
- Collection effectiveness index (CEI)
- Past due balances
- Bad debt expense
- Write-off rates
- Cash collections targets
Oversee resolution of significant customer disputes impacting collections.
Ensure consistent execution of collection activities across all regions.

Working Capital Optimization

Partner with Treasury, FP&A, EFR and Business Finance leaders to maximize cash flow performance.
Develop initiatives to improve cash conversion cycles and reduce working capital requirements.
Provide executive-level reporting and insights on cash collection trends and risks.
Support forecasting of collections and bad debt reserves.

Process Excellence and Digital Transformation

Lead global standardization of credit and collection processes.
Implement automation solutions, AI-enabled collection tools, workflow management systems, and analytics capabilities.
Drive continuous improvement initiatives.
Identify opportunities to improve efficiency, scalability, and customer experience.
Sponsor ERP and finance transformation initiatives impacting Order-to-Cash operations.

Stakeholder Management

Act as the primary executive contact for complex customer credit and collection matters.
Collaborate with Sales, Commercial Operations, Customer Service, Treasury, Accounting, Legal, Internal Audit, and Compliance teams.
Influence senior leadership on credit risk decisions and working capital strategies.
Present business performance, risks, and recommendations to executive leadership and finance committees.

Governance, Compliance, and Controls

Ensure compliance with global accounting policies, SOX requirements, and internal control standards.
Maintain strong governance over credit approvals, collections activities, and bad debt provisioning.
Coordinate with Internal Audit and external auditors regarding credit and collection controls.
Manage compliance with local regulations and international business requirements.

Qualifications

Education

Bachelor's degree in Finance, Accounting, Business Administration, Economics, or related field.
MBA, CPA, CMA, CFA, or equivalent professional qualification preferred.

Experience

15+ years of progressive experience in Credit, Collections, Accounts Receivable, Treasury, Finance Operations, or Order-to-Cash functions.
7+ years of leadership experience managing global teams.
Experience leading large, international credit and collections organizations.
Demonstrated success in driving working capital improvements and reducing bad debt risk.
Experience operating within multinational, matrixed organizations.
Strong knowledge of ERP platforms such as SAP, Oracle, S/4HANA, or similar systems.

Critical Competencies

Leadership

Strategic thinking
Executive presence
Talent development
Change leadership
Organizational effectiveness

Functional Expertise

Global credit risk management
Collections operations
Accounts receivable management
Working capital optimization
Financial analysis and forecasting
Order-to-Cash process management

Business Partnership

Stakeholder management
Negotiation and influencing skills
Cross-functional collaboration
Customer relationship management

Analytical and Technical Skills

Financial statement analysis
Credit assessment methodologies
Data analytics and performance management
ERP and finance systems expertise
Process automation and digital transformation
Growth mindset

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Finance

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