Security Officer
IHG · Kuwait City
Day-to-Day Tasks:
- Conduct routine patrols of all hotel areas (public areas, back-of-house, accommodation, and perimeter) as per assigned schedule.
- Monitor CCTV screens continuously and report any irregularities immediately.
- Check and secure all access points, doors, and emergency exits.
- Verify colleague and visitor identification before granting access to restricted areas.
- Maintain a visible presence in lobby, entrances, and key operational areas.
- Assist guests with directions, basic inquiries, and support in a courteous and professional manner.
- Record all incidents, observations, and activities in the daily security logbook.
- Perform routine checks on fire safety equipment (fire extinguishers, alarms, emergency lighting).
- Respond promptly to alarms, disturbances, or emergency calls.
- Support crowd control during events, functions, and peak operational hours.
- Coordinate with other departments (Front Office, Housekeeping, Engineering) for any security-related concerns.
- Conduct locker room, cafeteria, and accommodation checks to ensure compliance with hotel policies.
- Ensure proper handling and control of keys, passes, and security equipment.
- Follow handover procedures at the start and end of each shift, ensuring proper communication of ongoing issues.
Qualifications & Experience:
- Previous experience in a Security, Loss Prevention, or similar role, preferably within a hotel environment.
- Basic knowledge of safety, security, and fire procedures.
- Good communication skills in English; Arabic is an advantage.
- Physically fit and able to stand and patrol for extended periods.
- Ability to remain calm under pressure and respond effectively in emergency situations.
- High level of integrity, professionalism, and attention to detail.
What We Offer:
At IHG, we believe our people are our greatest asset, and we are committed to creating a supportive and rewarding environment where you can thrive. As part of our team, you will enjoy a competitive salary and benefits package, along with duty meals and accommodation support where applicable. We offer excellent opportunities for career growth and internal transfers across our global network of IHG Hotels & Resorts properties, supported by world-class learning and development through IHG University. You will be part of an inclusive workplace that lives by our purpose of True Hospitality for Good, where your contributions are recognized through engagement initiatives and recognition programs. In addition, you will benefit from special employee rates and discounts across our hotels worldwide, making your journey with IHG both rewarding and enriching.
Job Summary: To ensure the safety and security of the hotel property, guests, and colleagues at all times, while maintaining a visible and proactive presence across the premises. The Security Officer is responsible for monitoring activities, preventing incidents, and responding effectively to emergencies in line with IHG policies and local regulations. At the same time, the role supports the delivery of True Hospitality by assisting guests courteously and contributing to a safe, welcoming, and secure environment.