Citywide PES Linkage Program Director
University of California, San Francisco · San Francisco
Under the direction of the Deputy Division Director, the Program Director provides strategic, clinical, and administrative leadership for the Citywide Psychiatric Emergency Services (PES) Linkage Program, including the Clinical Discharge and Caseload teams. The Director is responsible for overall program functioning, quality, effectiveness, and alignment with departmental and system-wide priorities. This includes oversight of multidisciplinary staff, including Clinical Social Workers, psychiatrist, and nursing staff, as well as recruitment, training, supervision, performance evaluation, and professional development. The Director provides clinical and administrative supervision and leadership regarding complex cases, utilization management, discharge planning, and continuity of care, while fostering effective team collaboration and high-quality, trauma-informed services for adults with serious mental illness, many of whom experience co-occurring substance use disorders, significant trauma, and chronic institutionalization.
The Director oversees clinical and operational systems that support effective service delivery, including documentation, billing, charting, quality assurance, outcomes, contract compliance, and budgeting/program expenditures. The Director develops and monitors data and performance measures to evaluate program effectiveness and drive continuous quality improvement. Services include psychotherapy, crisis intervention, case management, outreach, discharge planning, and linkage to ongoing behavioral health services in PES and community settings. The Director provides direct clinical services and consultation and ensures that program practices remain responsive to the needs of clients, staff, and the broader behavioral health system. Staffing is subject to change and other duties assigned based on the operational needs of the program and the behavioral health system.
The Director serves as a senior liaison and representative for the program across City, County, community, and contracted agencies, including San Francisco Department of Public Health Behavioral Health Services, the Behavioral Health System of Care, Transitions, the Office of Coordinated Care, the Public Conservator, and Jail Psychiatric Services. In collaboration with internal and community partners, the Director identifies system gaps and opportunities for program growth, develops expansion strategies and RFP/Q responses, and strengthens pathways across levels of care. The Director represents the program in public meetings and provides leadership on issues related to psychiatric emergency services, behavioral health linkage, discharge planning, and continuity of care.
Department Overview
The Division of Citywide Case Management Programs at UCSF/ZSFG, Department of Psychiatry is located at 1263 Mission Street, San Francisco. The Division provides comprehensive outpatient treatment to those suffering from severe mental illness, often complicated by homelessness, chronic traumatization, institutionalization, substance use disorder and chronic medical conditions. The mission of the Division is to help clients recover prior functioning, while reducing reliance on acute services, and facilitate transitions from ZSFG psychiatric inpatient, jails, or other institutions to the community. Our programs serve a diverse group of individuals, in terms of social, cultural, and linguistic characteristics; and is structured around interdisciplinary teams. Interventions provided include psychotherapy, crisis intervention, psychotropic medication management, case management, outreach, and employment services.
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