Bilingual Customer Service Representative (1 Year Contract)
BGIS · Markham · CA$42,270–CA$55,000 (stated in the posting)
KEY DUTIES & RESPONSIBILITIES
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
- Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
- Greet customers warmly and make every customer feel like they are our number one client
- Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
- Place, follow up and close work/supply orders according to established procedures
- Keep accurate records of discussions or correspondence with customers
- Prepare service reports by collecting and analyzing customer information
- Build and maintain relationships with new and existing accounts
- Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
- Provide general administrative and reception backup support
- Work as a team player with fellow staff members to optimize productivity
- Represent the company and what we stand for
- Other duties as assigned
KNOWLEDGE & SKILLS
- Demonstrated customer service skills
- Bilingual - English and French a must
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
- Professional, courteous, approachable manner with a "can-do" attitude
- Good computer/data entry skills and knowledge of Microsoft Office Software
- Ability to work in a fast paced environment to accomplish multiple goals
- Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Self-disciplined and accountable with strong interpersonal skills
- Ability to work independently and as a team
- Ability to multi-task, prioritize work effectively and meet multiple deadlines
- Effective attention to detail and a high degree of accuracy
- Demonstrated ability to deal with change, make decisions and implement creative solutions
- Post-secondary education in a related field or commensurate work experience
- Past customer service and/or sales experience is preferred
This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.