Banking Center Manager

First Horizon Bank · Winston-Salem

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SUMMARY 

This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center.  It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank (Firstpower) culture.  Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business development

• Implement and coach advice driven sales process.  Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base.      Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

• Recruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk management

• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

• Lead and manage operational excellence for the banking center.  Monitor operational metrics and implement improvements as needed.      Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned         

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

NMLS

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. 

PHYSICAL DEMANDS AND ENVIRONMENT – Amount of Time Spent

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