Indoor Customer Care Executive (B2B)

Rentokil Initial · Ho Chi Minh City

PURPOSE:

Enhance and extend the Rentokil Initial’s business by representing the Company to prospective clients via phone calls
To monitor each customer’s evolving needs and manage the account to ensure customer satisfaction and long-term relationship

DUTIES & RESPONSIBILITIES:

Renew service contracts with customers in Tier 4.
Responsible for selling consumable products by receiving orders from existing or potential customers.
Understand features, advantages, and disadvantages of the products & services as well as competitors’ one.
Contact with customer and record all customers’ information in the report of customer’s information.
Planning for week’s work, month for approval and complying with the approved plans.
Coordinate with Operations Dept to complete the service and meet the customers’ requirements.
Receive and handle complaints from customers regarding product quality, delivery time, etc.
Respond to termination notices & follow up the process of contract’s liquidation
Other tasks are required by Line Manager

Requirements

Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.
Have at least 01 years’ experience in the field of sales and/or customer service
Good working behavior
Able to work independently and hard working in a multitask function
Able to solve problems well
Have responsibility and ability of management
Skill of communication in English
Having knowledge on accounting is preferable.
Good health & willing to visit outside.

Benefits

- Monthly incentive, 13th-month salary, annual bonus

- Rewards on Tet/Holidays/Birthday/Length of Services

- 24/24 accident insurance, full compulsory insurance, Annual health check

- Global working environment, Career Development