Workplace Operations Manager
Nscale · San Francisco · $110,000–$190,000 (stated in the posting)
We are seeking a highly organised, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimising, and evolving how our office environments operate as the business grows.
This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals.
The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing (rather than owning) day-to-day execution.
Key Responsibilities
Strategic Operations & Planning
- Develop and implement workplace operations strategies aligned with company growth plans
- Design scalable processes, policies, and systems to support current and future office needs
- Identify and drive continuous improvement initiatives across workplace operations
- Partner with leadership on workplace strategy, capacity planning, and future expansion
- Use data and insights to inform decisions around space utilisation, cost, and efficiency
Workplace & Facilities Oversight (Non-Frontline)
- Oversee office operations through coordination with Office Management / front-of-house support
- Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.)
- Lead workplace planning initiatives (layout optimisation, office expansions, new locations)
- Ensure compliance with health, safety, and regulatory standards at a strategic level
- Act as escalation point for complex facilities or operational issues
Budget & Resource Management
- Own and manage workplace operations budgets (OPEX & CAPEX)
- Track and optimise spend across vendors, services, and infrastructure
- Identify cost-saving opportunities and improve resource allocation
- Lead procurement strategy for office-related services and equipment
People Experience & Workplace Strategy
- Define and evolve the workplace experience strategy (not just execution of events)
- Partner with People/HR teams on initiatives impacting employee experience
- Ensure workplace design supports productivity, collaboration, and engagement
- Provide guidance on workplace programs rather than owning logistics
Technology & Systems
- Partner with IT to ensure workplace systems and tools are scalable and effective
- Evaluate and implement tools that improve workplace operations and reporting
- Drive operational efficiency through system improvements and automation
Scaling & Expansion
- Build workplace operations frameworks that can scale across multiple locations
- Support new office launches and expansion projects
- Establish standards and playbooks for consistent workplace experience across sites
What We’re Looking For
- Proven experience in Workplace Operations, Facilities Management, or similar strategic role
- Strong experience in scaling office environments or supporting organisational growth
- Demonstrated ability to build processes and systems from the ground up
- Experience managing complex vendor ecosystems and contracts
- Solid understanding of facilities and building systems (HVAC, compliance, etc.)
- Strong financial acumen, including OPEX and CAPEX budget ownership
- Strategic mindset with the ability to step back from day-to-day execution
- Excellent stakeholder management skills, particularly with senior leadership
Nice to Have
- Experience managing multi-site or international office operations
- Background in high-growth or scaling organisations
- Experience implementing workplace tools or systems
- Exposure to workplace strategy, real estate, or space planning
The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.