Senior Salesforce Administrator
BlackLine · Bengaluru
Make Your Mark:
The Senior Salesforce Administrator role will support Salesforce and applications integrating to Salesforce. This role must have a strong understanding of operations and development processes as well as experience with project management, data management, and administering training. Salesforce at the core, surrounded by tools such as Gong, Clari, Marketo, and Ironclad. As a Senior Production Support Engineer, you will be the front line of that stack.You'll Get To:
Make Your Mark
BlackLine's go-to-market teams run on a connected stack of enterprise applications: Salesforce at the core, surrounded by tools such as Gong, Clari, Marketo, and Ironclad. When those systems work well, our Sales, Marketing, Customer Success, Legal, and Finance teams can focus on customers. When they don't, the business feels it immediately.
As a Senior Production Support Engineer, you will be the front line of that stack. Based in Bengaluru and reporting to a manager in the United States, you will own day-to-day production support for our go-to-market applications, resolve incidents, deliver configuration changes, and keep the platforms healthy and compliant. You will work directly with BlackLine employees at every level, from sales reps to senior leaders, understanding their needs, setting clear expectations, and delivering. You will also coordinate the work of India-based contractor resources, ensuring quality and timeliness, and report progress and risks back to your US manager.
This role suits someone who is technically deep in Salesforce administration, comfortable in the ambiguity of production support, and energized by helping people get things done. If you like owning outcomes, building trust with stakeholders, and making systems quietly reliable, you will fit right in.
You'll Get To
- Own production support. Serve as the primary production support engineer for BlackLine's go-to-market applications, including Salesforce (Sales Cloud, Service Cloud, CPQ as applicable) and connected tools such as Gong, Clari, Marketo, Ironclad, and related integrations.
- Resolve incidents end to end. Triage, prioritize, and resolve incidents and service requests within agreed SLAs; perform root-cause analysis on recurring issues and drive permanent fixes rather than repeat workarounds.
- Administer and configure. Deliver Salesforce administration and configuration: users, profiles, permission sets, roles and sharing, flows and automation, validation rules, page layouts, reports and dashboards, data loads, and release management across sandboxes and production.
- Keep the integrations healthy. Monitor integrations between Salesforce and surrounding GTM systems (marketing automation, revenue intelligence, contract lifecycle, ERP/finance handoffs); detect, diagnose, and resolve sync failures and data-quality issues.
- Partner with the business. Act as a trusted point of contact for BlackLine employees at all levels, including senior leaders. Gather requirements, clarify scope, communicate status proactively, and set and manage realistic expectations on timelines and trade-offs.
- Coordinate contractor resources. Assign, review, and quality-check the work of India-based contractor resources supporting the GTM stack. Ensure standards are followed, unblock issues, and hold the team accountable for delivery.
- Report back with clarity. Provide clear, timely reporting to your US-based manager on ticket volume and trends, open risks, contractor throughput, and platform health. Escalate early when something is off track.
- Document and govern. Maintain runbooks, knowledge articles, configuration documentation, and change logs so that support is repeatable and auditable. Contribute to SOX/ITGC change-management evidence where required.
- Improve continuously. Identify recurring pain points and propose automation, process, or configuration improvements that reduce ticket volume and improve user experience across the GTM stack.
- Support releases and on-call. Participate in release support, planned maintenance, and an on-call rotation for critical GTM system incidents, including occasional off-hours work.
What You'll Bring:
What You'll Bring
Education
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
Experience and technical skills
- 5–8 years of experience in production support, application support, or business systems roles for enterprise SaaS applications, with at least 3 years focused on Salesforce administration.
- Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or Sales Cloud Consultant strongly preferred.
- Hands-on expertise with Salesforce declarative tools: Flow, validation rules, approval processes, security model, data model, reports and dashboards, and sandbox/release management.
- Working knowledge of at least two additional go-to-market applications such as Gong, Clari, Marketo, Ironclad, ZoomInfo, LinkedIn Sales Navigator, DocuSign, or similar, and how they integrate with Salesforce.
- Experience supporting integrations and data flows (APIs, middleware such as Workato, MuleSoft, or Boomi, and data loading tools); ability to read logs and trace an issue across systems.
- Familiarity with ITSM practices (incident, request, problem, and change management) and ticketing tools such as Jira, ServiceNow, or Atomicwork.
- Strong data hygiene instincts: comfortable with Excel/Data Loader, deduplication, and reconciling data between systems.
Working style and communication
- Excellent written and spoken English; able to explain technical issues in business terms and to translate business asks into clear technical scope.
- Confidence engaging BlackLine stakeholders at all levels, including senior leaders: setting expectations, saying no or "not yet" with a clear rationale, and following through.
- Customer-service mindset with strong ownership. You close the loop, you communicate before being asked, and you treat every ticket as someone's blocked day.
- Demonstrated experience coordinating or supervising contractor or vendor resources: assigning work, reviewing quality, and managing delivery.
- A collaborative team player who works well across time zones and cultures, and who can operate independently with a manager who is often asleep when you are working.
- Ability to work a schedule that provides at least 4 hours of daily overlap with US Pacific time, plus flexibility for critical incidents and releases.
We're Even More Excited If You Have
- Salesforce CPQ, Zuora, Experience Cloud, Service Cloud administration experience.
- Marketo Certified Expert or equivalent marketing-automation certification; hands-on Ironclad CLM administration; Gong or Clari admin experience.
- Exposure to Apex, SOQL, Lightning Web Components, or scripting sufficient to debug and collaborate with developers.
- Experience in a SOX-regulated environment and with IT general controls evidence for change management.
- Experience working in a global SaaS or FinTech company with a distributed India/US team model.
- ITIL Foundation certification.
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.