Behavioral Health Care Mgmt Clinician, Senior (Triage Line)
Blue Shield of California · Long Beach
Your Role
Reporting to the Manager, Care Management – Behavioral Health, the Behavioral Health Care Management Clinician, Senior primarily supports the Behavioral Health Triage Line (a behavioral health crisis and support line) serving as a clinical point of contact for members seeking behavioral health support, substance abuse support, crisis assistance, care navigation, and access to behavioral health services.
Approximately 90% of the role will be dedicated to Behavioral Health Triage Line responsibilities, including conducting initial clinical screenings, assessing member needs and level of urgency, providing crisis intervention and support, facilitating appropriate referrals, and connecting members with behavioral health providers, treatment programs, care management services, and community resources. Ability to assess safety and deescalate behavioral health members within all age groups and support families as appropriate.
The Behavioral Health Care Management Clinician, Senior will use clinical judgment to identify the appropriate level of care and service pathway for members, including escalation of urgent or complex situations when appropriate. The role may also maintain a small behavioral health care management caseload based on departmental needs.
In addition, the clinician will support clinical intake and care-routing activities, including reviewing and prioritizing behavioral health referrals, evaluating referral information for clinical appropriateness and urgency, provider searches and other activities facilitating assignment to the appropriate care management program or clinician.
Reporting to the Manager, Care Management – Behavioral Health, the Behavioral Health Care Management Clinician, Senior primarily supports the Behavioral Health Triage Line (a behavioral health crisis and support line) serving as a clinical point of contact for members seeking behavioral health support, substance abuse support, crisis assistance, care navigation, and access to behavioral health services.More jobs at Blue Shield of California · Healthcare & Care jobs in Long Beach