Sales Support Associate I

iSupport Worldwide · Pasig City · PHP 70,000/month (stated in the posting)

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Position Overview

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA.

This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

Each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but does not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Essential Job Functions

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.
• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.
• Ensures that all PO information is complete and accurate.
• Checks orders against inventory and forecast.
• Review, understand and communicate vendor business and compliance requirements.
• Work with customers, distributors, and sales reps to resolve PO issues.
• Work with Planning, Logistics, and IT to resolve supply chain issues.
• Perform special tasks and assignments as needed.

Requirements

Requirements

• Preferably, a bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent work experience).
• At least 4 years industry experience in a similar role and/or sales administration, preferably in the consumer goods industry.
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Knowledge of Oracle is an additional benefit.
• Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred.
• Excellent organizational, interpersonal, and communication skills.
• Excellent language skills (preferably mother tongue level).
• Analytical mindset with the ability to interpret and present data effectively.
• Reliability, discretion, and efficiency in managing a high and demanding workload.
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
• A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room

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