Concierge

Simon Property Group · King of Prussia

Job Location:

Plaza at King Of Prussia

PRIMARY PURPOSE:

This position is responsible for serving as an information and customer service source for a program providing shoppers with a bag free shopping experience. This includes delivery services for their purchases at participating mall tenants. This position is a front line position and provides one on one interaction with customers. Consequently, strong sales and customer service skills are essential.

PRINCIPAL RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

Knowledgeable about all aspects of the bag free shopping and home delivery service and able to communicate the benefits and procedures to our customers
Provide an excellent customer experience through pick up, storage and delivery of customer’s purchased goods
With speed and accuracy, pick up items from mall stores, organize them at the consolidation center and prepare them for delivery back to the shopper
Complete training programs and use the skills learned to provide excellent service and maximize sales
Develop complete understanding and familiarity with the mobile technology solution used for notification of required pick-ups and deliveries
Responsible for loss prevention of the items
Ensure the condition of the product is new and undamaged throughout the transaction(s)
Complete tracking requirements at each step of the process leveraging the mobile technology tool
Responsible for maintaining a professional physical appearance of oneself as well as the working areas, both at Simon Guest Services locations and in storage areas, including marketing materials, signage, displays, etc.
Ability to respond to customer inquiries and advise on the appropriate resolution
Ability to provide directions to customers. Respond to general inquiries and answer questions about the shopping center. This includes but is not limited to, information such as public transportation schedules, shopping center marketing and business activities both at the mall and community related (in a concierge-like manner)
Provide support and assistance to other departments as requested by supervisor
Participate in team meetings and efforts to implement the center’s projects and achieve the center’s goals
Complete documentation as required by the program, Director of Marketing & Business Development or Mall Manager regarding the initiative
Serve as a liaison to tenants in communicating about the program
Responsible for achieving assigned goals for timeliness and accuracy of pick-up and delivery

MINIMUM QUALIFICATIONS:

High School degree or equivalent
2+ years in consumer-facing service, such as retail, restaurant or hospitality
Ability to physically move at a fast pace with stamina to sustain this pace over a period of up to 5 hours, with up to 100% of his/her time on their feet
Computer/mobile app literacy – familiarity with Apple iOS apps
Strong verbal communication skills
Multi-task oriented
Available to work a flexible schedule including weekdays, weeknights, weekends, and holidays

LEADERSHIP CHARACTERISTICS:

Ability to remain calm and pleasant in stressful situations while maintaining a willingness to be helpful in fulfilling the customers’ needs
Articulate, outgoing and able to present a professional, pleasant and courteous appearance at all times

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