Claims Adjuster - Marine

Starr Insurance Holdings · London

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Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The role

The Marine Claims Adjuster will be responsible for the day-to-day management of Marine claims assigned to them, acting on both lead and follow business across Starr's Lloyd's and Company Market portfolios. The role will involve handling a broad range of Marine Cargo, Project Cargo, Specie, Marine & Energy Liability and Ports & Terminals claims, ensuring their efficient investigation, reserving, management and resolution in accordance with policy terms, market practices and regulatory requirements.

Key Responsibilities

• Demonstrate and champion an inclusive culture that reinforces Starr's brand, values and behaviours;
• Adjust, assess and manage assigned Marine claims within delegated authority;
• Review coverage positions and establish appropriate reserving throughout the lifecycle of a claim;
• Ensure claims are handled proactively and in accordance with Starr's Claims Management Guidelines;
• Manage Cargo, Project Cargo, Specie, Marine & Energy Liability and Ports & Terminals claims from notification through settlement;
• Support the handling of claims arising from the associated War & Terrorism products and Specialty Reinsurance portfolios as required, working collaboratively with colleagues across the broader Claims function;
• Define file strategies and negotiate settlements in accordance with policy terms and conditions;
• Manage relationships with surveyors, lawyers, loss adjusters, forensic accountants and other specialist service providers;
• Ensure compliance with applicable Lloyd's standards and all regulatory and statutory requirements relating to claims handling;
• Report significant losses promptly and effectively to internal and external stakeholders, including reinsurers where appropriate;
• Attend market claims meetings and broker meetings as required;
• Represent Starr when liaising with brokers, policyholders, service providers and market stakeholders;
• Support and collaborate closely with Marine Underwriters, including attendance at underwriting meetings, claims reviews, renewal discussions and wording reviews;
• Aid pricing, reserving, finance, actuarial and outwards reinsurance teams as required;
• Travel domestically and internationally where necessary;
• Assist with vendor management, panel reviews and service-provider audits;
• Support claims audits and regulatory reviews;
• Assist with internal and external claims presentations, studies and portfolio analysis;
• Champion Starr within the market and internally through the delivery of exceptional claims service;
• Identify emerging claims trends and provide feedback to underwriting and management;
• Commit to continuous professional development and enhancement of technical knowledge; and
• Work effectively with colleagues across Starr to deliver business objectives.

Essential Qualifications, Skills and Experience

• Strong academic background, with progress towards ACII qualifications advantageous;
• Relevant Marine insurance claims experience within the Lloyd's and/or London Market;
• Experience handling Marine Cargo, Liability, Project Cargo, Specie or related specialty marine claims;
• Strong understanding of policy coverage analysis and reserving principles;
• Experience managing lawyers, surveyors, loss adjusters and other third-party service providers;
• Knowledge of Lloyd's claims processes, including Lead Claims Arrangements;
• Working knowledge of ECF2 and London Market claims systems, with working knowledge of Sequel and/or DOCOsoft an advantage.
• Experience participating in market meetings and broker engagement;
• Ability to build and maintain effective relationships with internal and external stakeholders;
• Strong organisational and prioritisation skills;
• Sound analytical and problem-solving capabilities; and
• Excellent written and verbal communication skills.
  
  

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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