Manager Business Steering & Performance - Customer Operations
Telenet · Mechelen
- Working at Customer Operations
- At Telenet, everything revolves around delivering outstanding customer experiences. Customer Operations ensures that customers can rely on seamless service every day, across Sales, Service, Billing, and Back Office. Behind the scenes, the Customer Operations Office keeps a close eye on performance. Through sharp analyses, clear insights, and a strong focus on results, we help the Customer Operations Leadership Team make the right decisions.
As Manager Business Steering & Performance - Customer Operations, you play a key role in this mission. Together with your team, you translate complex challenges and data-driven insights into direction, priorities, and tangible business impact. In doing so, you help both Customer Operations and our customers move forward every day.
Your role as Manager Business Steering & Performance - Customer Operations
- You lead and develop a team of business consultants, analysts, and reporting experts, enabling them to maximize their impact.
- You act as a strategic sparring partner to the Customer Operations Leadership Team and help shape the broader Customer Operations strategy by seamlessly switching between strategic discussions, in-depth analyses, and team development.
- You analyze operational performance, trends, and data insights and translate them into clear recommendations for the leadership team.
- You turn complex challenges into compelling stories that engage, align, and inspire senior stakeholders and executive leadership to take action.
- You lead the performance steering of Customer Operations and ensure the right insights are available at the right time.
- You build strong partnerships with stakeholders across Customer Operations, Finance, Commercial, Data, and other relevant teams.
- You foster a data-driven culture and drive continuous improvement, innovation, and AI-enabled transformation within reporting and analytics processes.
Your profile as Manager Business Steering & Performance - Customer Operations
- You hold a master's degree or equivalent experience and have at least 5 years of relevant professional experience. You preferably have a proven track record in people leadership and coaching. Experience in management consulting or a similar strategic advisory environment is a strong asset.
- You combine strong analytical capabilities with the ability to translate complex data, trends, and insights into clear conclusions and actionable recommendations.
- You have experience in business steering, performance management, reporting, forecasting, or other decision-support environments.
- You excel at stakeholder management and know how to influence, challenge, and align senior stakeholders.
- You are a strong communicator and storyteller who can translate complex topics into clear and impactful messages for senior stakeholders and executive leadership.
- You thrive in an ambiguous environment and bring structure, focus, and direction to complex challenges.
- You easily build strong partnerships across Operations, Finance, Commercial, Data, and other relevant domains, and you are passionate about data-driven decision-making, continuous improvement, innovation, and delivering tangible business impact.
- Our offer to you
- At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.
In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.
An overview of our benefits:
- Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
- Meal vouchers and eco vouchers
- Telework allowance or net expense allowance
- Mobile phone, mobile subscription and laptop
- Employee discount on your home internet, digital TV, and mobile subscriptions
- Collective bonus and individual bonus (aligned with your performance)
- A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment
- Hospitalization insurance (including an ambulatory plan) and group insurance
- 20 days of paid leave and 12 compensatory days off
We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.
We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. As a people manager, we expect you to be present in the office at least three days a week. On other days, you can work remotely from home.
- What happens after you apply?
- Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.