Sales Manager - MICE
Accor · Bangkok
Company Description
Mövenpick Resort Khao Yai, Thailand
Job Description
Primary Responsibilities
- Sales Management
- Achieve daily targeted number of sales calls with effectiveness.
- Develop business leads for the Hotel on a weekly basis.
- Prepare monthly list of accounts to penetrate for the following month.
- Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts.
- Prepare monthly action plan for main market segment.
- Perform monthly review account profile on room nights production and average rate.
- Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
- Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts.
- Update management on VIP arrivals, meet and greet accordingly.
- Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
- Conduct negotiations to achieve the best profit and rates for the Hotel.
- Attend hotel clients and local community business events to network and maintain high visibility.
- Update Director of Sales / Director of Sales & Marketing on market trends and business leads.
- Manage key or high-profile accounts with direct responsibility for relationship development and revenue optimization.
- Represent the hotel in high-level business negotiations or trade shows when delegated by DOS / DOSM.
- Team Management
- Interview, select and recruit direct reports.
- Identify and develop team members with potential.
- Conduct performance review with the team.
- Constantly monitor team members’ appearance, attitude and degree of professionalism.
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
- Mentor and support junior team members to improve performance and achieve targets.
- Assist the Director of Sales & Marketing in team coaching, onboarding, and skills development initiatives.
- Other Responsibilities
- Attend all briefings, meetings and trainings as assigned by management.
- Maintain a high standard of personal appearance and hygiene at all times.
- Be aware of the hotel fire & life safety/emergency procedures.
- Perform other reasonable duties assigned by the assigned by the Management.
- Main Complexity/Critical issues in the Job
- Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests.
- Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed.
- Balancing the dual responsibility of account management and team guidance.
- Leading by example in both sales performance and professional conduct.
Qualifications
- Minimum 5 years of experience in hotel sales, with at least 2 years in a supervisory or senior role.
- Excellent reading, writing and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
- Strong leadership,mentoring, interpersonal and training skills.
- Good communication and customer contact skills.
- Service oriented with an eye for details.
- Ability to work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and professionally groomed at all times.
More jobs at Accor · Sales & Business Development jobs in Bangkok