Sr. HR Generalist

Pyramid Global Hospitality · OKANA Resort & Indoor Waterpark

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Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

UMMARY

The Senior Human Resources Generalist supports the day-to-day Human Resources operations for OKANA Resort & Indoor Waterpark and serves as a trusted HR resource for Curators and leaders across the property. Reporting to the Director of Human Resources, this position provides comprehensive support in employee relations, recruitment and onboarding, HR compliance, performance management, training, benefits, workers’ compensation, engagement, and HR administration.

The Senior HR Generalist partners closely with resort leadership to promote consistent application of company policies and practices while supporting Pyramid Global Hospitality’s “People First” culture. This role requires sound judgment, confidentiality, professionalism, strong follow-through, and the ability to effectively manage multiple HR priorities in a fast-paced hospitality environment.

KEY RESPONSIBILITIES

• Serve as a primary HR resource for Curators, supervisors, managers, and department leaders regarding Human Resources policies, procedures, programs, and workplace concerns.
• Support the Director of Human Resources with daily HR operations and departmental priorities.
• Provide guidance to leaders regarding employee relations, performance management, attendance, workplace conduct, and progressive discipline.
• Conduct and assist with workplace investigations, including interviews, documentation, fact-finding, and preparation of investigation summaries.
• Maintain objective, factual, confidential, and timely documentation of employee-relations matters.
• Support consistent administration of company policies and employment practices across resort departments.
• Assist with full-cycle recruitment, including candidate screening, interviews, hiring activities, pre-employment requirements, and onboarding.
• Coordinate and conduct New Hire Orientation and other HR training programs.
• Monitor onboarding requirements and ensure required employment documentation is completed accurately and timely.
• Maintain I-9 compliance and support applicable employment eligibility and immigration requirements.
• Support Workday transactions and maintain accurate employee records, employment changes, and HR documentation.
• Partner with leaders regarding staffing needs, workforce planning, retention, and departmental HR concerns.
• Support performance appraisal, engagement survey, recognition, and incentive programs.
• Coordinate and participate in Curator engagement activities that support morale, retention, and Pyramid Global Hospitality’s People First culture.
• Assist with benefits administration and provide Curators with appropriate resources regarding benefit programs.
• Support workers’ compensation administration, workplace injury documentation, and required follow-up.
• Promote workplace safety and assist with compliance with applicable OSHA and company safety requirements.
• Support compensation administration and ensure approved employment and compensation changes are appropriately documented and processed.
• Monitor HR records and reporting for accuracy, confidentiality, and compliance.
• Assist with training initiatives focused on compliance, leadership expectations, workplace conduct, and Curator development.
• Maintain awareness of applicable federal and state employment laws and HR best practices.
• Partner with the Director of Human Resources on complex or sensitive employee-relations matters and escalate matters requiring additional review.
• Provide guidance and support to HR team members as assigned.
• Maintain strict confidentiality regarding personnel matters, investigations, compensation, medical information, and other sensitive business information.
• Perform other Human Resources duties and projects as assigned.

EMPLOYEE RELATIONS & COMPLIANCE

The Senior HR Generalist is expected to support fair, consistent, and professional Human Resources practices throughout the resort. Responsibilities include:

• Receiving and documenting workplace concerns.
• Conducting appropriate fact-finding and employee interviews.
• Supporting workplace investigations.
• Reviewing attendance and performance documentation.
• Assisting leaders with coaching and corrective-action documentation.
• Supporting progressive discipline processes.
• Identifying matters requiring escalation to the Director of Human Resources.
• Maintaining confidentiality throughout HR processes.
• Supporting compliance with Equal Employment Opportunity, anti-harassment, anti-discrimination, retaliation prevention, wage-and-hour, leave, accommodation, and other applicable employment requirements.
• Ensuring HR recommendations and documentation are based on legitimate, job-related business considerations and consistently applied standards.

RECRUITMENT & ONBOARDING

• Support recruitment activities from candidate selection through successful onboarding.
• Partner with hiring leaders regarding vacancies and staffing needs.
• Review candidate and new-hire requirements for completeness.
• Coordinate pre-employment requirements and onboarding activities.
• Conduct New Hire Orientation.
• Maintain accurate onboarding and employment records.
• Support I-9 compliance and required employment authorization documentation.
• Assist new Curators with navigating Workday and applicable HR processes.
• Support international employment and visa programs as assigned.

CURATOR ENGAGEMENT & TRAINING

• Support resort-wide engagement initiatives and Curator recognition programs.
• Assist with Associate/Curator Engagement Survey initiatives, communications, participation efforts, and follow-up activities.
• Partner with department leaders on feedback sessions and engagement action planning.
• Facilitate HR and compliance training as assigned.
• Maintain appropriate training records.
• Promote internal career opportunities and professional development.
• Help create an inclusive, respectful, service-focused workplace environment.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field preferred; equivalent education and relevant experience may be considered.
• Minimum of 4 years of progressive Human Resources experience, preferably in a generalist, employee-relations, or HR management capacity.
• Hospitality, resort, entertainment, waterpark, or other high-volume service-industry experience strongly preferred.
• Working knowledge of federal and state employment laws, regulations, and HR best practices.
• Demonstrated experience handling employee-relations matters and workplace investigations.
• Experience with recruitment, onboarding, performance management, HR compliance, and employee engagement.
• Strong written and verbal communication skills.
• Strong organizational, analytical, problem-solving, and documentation skills.
• Ability to appropriately handle confidential and sensitive information.
• Ability to independently prioritize multiple responsibilities in a fast-paced environment.
• Strong proficiency with Microsoft 365.
• Workday or comparable HRIS experience strongly preferred.
• Experience supporting international visa programs preferred.
• Bilingual English/Spanish skills are a plus.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred but not required.

PERFORMANCE STANDARDS

PEOPLE: Demonstrate Pyramid Global Hospitality’s People First values by treating Curators fairly, respectfully, and consistently. Build productive relationships with Curators and leaders while supporting a positive workplace culture.

SERVICE: Respond promptly and professionally to Curator and leadership needs. Provide practical HR guidance while maintaining appropriate confidentiality and professional boundaries.

QUALITY: Maintain accurate, timely, objective, and complete HR records. Consistently follow established HR processes and escalate matters when appropriate.

COMPLIANCE: Support compliance with company policies and applicable employment requirements, including EEO, wage-and-hour, I-9, safety, leave, accommodation, and recordkeeping requirements.

BUSINESS PARTNERSHIP: Understand the operational needs of OKANA Resort & Indoor Waterpark and partner with leaders to identify practical Human Resources solutions that support both Curators and business objectives.

ESSENTIAL FUNCTIONS

• Regularly interact with Curators, applicants, managers, and resort leadership.
• Conduct employee meetings, interviews, investigations, orientation, and training.
• Prepare professional HR correspondence, reports, documentation, and employment records.
• Maintain employee personnel files and confidential HR records.
• Maintain I-9 and other required employment documentation.
• Assist with recruitment and employment activities.
• Facilitate resolution of employee-relations concerns.
• Support workers’ compensation processes.
• Assist with HR reporting, payroll-related processes, benefits, compensation, and employment-status changes as assigned.
• Participate in mandatory meetings, HR initiatives, and resort-wide activities.
• Maintain confidentiality at all times.
• Perform additional duties and cross-functional HR responsibilities as assigned.

PHYSICAL & WORK REQUIREMENTS

This position primarily operates in a professional office and resort environment and requires regular use of computers, phones, printers, and other standard office equipment. The position may require prolonged sitting, frequent standing and walking throughout the resort, bending, reaching, and occasional lifting or carrying of materials weighing approximately 10 pounds.

The Senior HR Generalist must be able to effectively communicate in person, electronically, and by telephone with individuals at varying organizational levels.

MENTAL & PROFESSIONAL REQUIREMENTS

The position requires:

• Strong attention to detail and organization.
• Ability to manage multiple competing priorities and deadlines.
• Professional handling of difficult or sensitive workplace situations.
• Sound judgment and decision-making.
• Adaptability to changing business demands.
• Effective communication with employees and leaders at varying organizational levels.
• A high degree of discretion and confidentiality.
• Ability to remain objective when reviewing employee-relations concerns.
• Ability to work independently while recognizing matters requiring escalation to the Director of Human Resources.

ENVIRONMENTAL SETTING

The Senior HR Generalist will work primarily on-site at OKANA Resort & Indoor Waterpark and may regularly travel throughout hotel, administrative, food and beverage, waterpark, and other operational areas of the property. The position must comply with all applicable safety standards and procedures.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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