IT Vendor Management, Principal
FIS · Us Fl Jax 347
Job Description
Innovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you.
About the Role
As the leader of Vendor Management, you will shape and execute FIS’s global strategy for third-party IT services and contingent labor suppliers. In this highly visible leadership role, you will oversee supplier governance, performance management, risk oversight, and transformation initiatives across a complex vendor ecosystem. You will partner with senior leaders across Technology, Procurement, Finance, and Operations to drive value, innovation, and service excellence while supporting FIS’s digital transformation goals.
Your Key Responsibilities
- Lead the enterprise vendor management strategy for global IT services and contingent labor suppliers.
- Build and scale governance frameworks that improve supplier performance, manage risk, and deliver business value.
- Manage executive-level supplier relationships, including steering committees, quarterly business reviews, and strategic planning sessions.
- Drive performance through service-level agreements, key performance indicators, experience metrics, and data-driven reporting.
- Lead vendor onboarding, offboarding, and transition programs to ensure service continuity and operational stability.
- Partner with Procurement and Finance to optimize contracts, commercial governance, and supplier investments.
- Establish governance approaches for the use of artificial intelligence within outsourced services and contingent labor programs.
- Oversee contingent workforce operations, supplier management programs, and workforce management tools.
- Promote supplier-led innovation, automation, and transformation initiatives with measurable business outcomes.
- Ensure compliance with regulatory requirements, internal policies, and vendor risk management standards.
What You Bring
Required Qualifications
- 10+ years of experience in vendor management, sourcing, outsourcing, or supplier management, with a strong focus on IT services and contingent labor programs.
- Proven experience leading global vendor management or strategic partner management functions.
- Deep knowledge of contingent labor programs, managed service provider models, and vendor management systems.
- Experience managing large-scale technology service providers and infrastructure outsourcing relationships.
- Demonstrated success leading vendor transitions, transformation initiatives, and governance programs.
- Strong expertise in performance management, service-level agreements, contract management, and financial oversight.
- Knowledge of vendor risk management, compliance requirements, and supplier performance practices.
- Executive presence with the ability to influence and collaborate with senior stakeholders.
- Strong analytical and financial management skills.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Ability to travel up to 25%, including domestic and international travel as business needs require.
Preferred Qualifications
- Master’s degree.
- Professional certification in supplier management, sourcing, procurement, or a related discipline.
The Impact You’ll Make
As a Vendor Management leader, you will help strengthen the partnerships that support critical technology services across FIS. Your work will influence how suppliers contribute to operational excellence, innovation, and long-term business outcomes. By driving effective governance, transformation, and workforce strategies, you will play a key role in helping FIS deliver reliable, scalable technology solutions around the world.
What We Offer You
At FIS, you’ll have opportunities to grow your career, collaborate with talented colleagues, and make an impact that reaches far beyond your role.
Our benefits include:
- Internal career growth opportunities
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
Privacy Statement
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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