Sr. Operational Client Analyst- APS

ABM Industries · Sugar Land

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ABM’s offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business.

The Sr. Operational Analyst-APS is the lead service delivery analyst (on the side of operations) in support of data and analytics related to driving internal and external client outcomes. This role will also collaborate with these departments to help operationalize service delivery data in support of driving improved outcomes for our clients (internal and external) and in support of field operations at all existing and new APS sites. 

Responsibilities include conducting research, analyzing complex data sets and systems, identifying trends, and preparing reports and recommendations related to ABM’s services. The role is also responsible for assisting in drafting policies and procedures, assisting with client related service strategies processes, tracking, and evaluating operational and program performance and identifying and supporting any issues based on data and analytics derived from ABM’s client supporting and client facing systems. 

Job Objective

The successful Senior Analyst provides expert data insights to support client facing systems, procedures, and processes. This person should have a significant understanding of facility services (Cleaning, Parking, Engineering, Energy, Measurement & Verification, Core ATS, and APS), and have project management, analytical thinking, and problem-solving skills. The Senior Analyst for APS is a professional who also helps to identify operational issues related to service and project delivery using data and analytics and helps to implement goal-oriented strategies to drive effective client outcomes in support of ABM Operations. This role also involves managing data, client reporting, and service processes. This role will also work with field operations to help educate and understand service trends related to client outcomes and data.

The Sr. Operational Analyst-APS is also responsible for analyzing and maintaining accurate business operations data relating to clients and ABM’s services. This individual will partner with representatives across multiple departments to help identify and resolve any data inconsistencies as well as demonstrate a clear understanding of, and ensure adherence to, the company’s data management policies and procedures. Duties will include identifying, managing, and reporting on key data elements to support ongoing client related activities for ABM’s services and for our clients. This role will also help identify and build internal reporting to add consistency to all APS sites, help identify issues (Financial, Customer Satisfaction, Serviceability, Capital Planning, etc.) and accelerate continuous improvement. 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com
The Sr. Operational Analyst-APS is the lead service delivery analyst (on the side of operations) in support of data and analytics related to driving internal and external client outcomes. This role will also collaborate with these departments to help operationalize service delivery data in support of driving improved outcomes for our clients (internal and external) and in support of field operations at all existing and new APS sites.

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