Director, HR Service Delivery & People Operations

Arthur J. Gallagher · Naperville · $143,330 (stated in the posting)

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• Full-time
• Pay Range: $114,840.00/Yr. - $168,432.00/Yr.
• Shift Days: , Shift Time:
• Benefits on Day 1
  • Health/Rx
  • Dental
  • Vision
  • Flexible and health spending accounts (FSA/HSA)
  • Supplemental life insurance
  • 401(k)
  • Paid time off
  • Paid sick time
  • Short term & long term disability coverage (STD/LTD)
  • Employee stock ownership (ESOP)
  • Holiday pay for company designated holidays
  
  Overview
  
  

  At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

  
  Primary Responsibilities
  
  

  The Director, HR Service Delivery & People Operations is a strategic leadership role responsible for transforming the employee experience through efficient, scalable, and data-driven HR processes. This leader will oversee the optimization of HR Shared Services, Payroll Administration, and People Operations. This role will focus on streamlining workflows, implementing robust self-service technology, and ensuring total accuracy and compliance in payroll and data management. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values.

  
  Essential Functions
  
  

  DUTIES, TASKS AND RESPONSIBILITIES:

  • Team Leadership & Consultative Guidance: Oversees a team that provides consultative guidance to managers and employees on benefits, compensation, payroll, organizational development, workforce/succession planning, training, and performance management.
  • Policy Compliance Oversight: Ensures policies applied across business units, divisions, or profit centers comply with organizational policies and procedures.
  • Strategic Leadership & Transformation: Leads the unification of HR Shared Services and Payroll into a cohesive HR Operations function.
  • Service Delivery Model Design: Defines and implements a tiered service model balancing automated self-service with high-touch support for complex inquiries.
  • Workflow Redesign & Scalability: Redesigns end-to-end HR workflows to reduce cycle times, eliminate manual redundancies, and improve scalability.
  • Payroll Strategy & Compliance: Oversees end-to-end payroll administration, ensuring accuracy, timely delivery, and regulatory compliance across all jurisdictions.
  • Specialized Pay Administration: Manages integration of complex payroll streams (e.g., Transportation and Driver Pay) into the central payroll function.
  • Data Governance & HRIS Integrity: Maintains HRIS data integrity, ensuring quality reporting, analytics, auditing, and privacy compliance.
  • Other duties and projects as assigned.

  SKILLS, KNOWLEDGE AND ABILITIES:

  • Skill in designing and implementing tiered HR service delivery models (self-service, shared services, specialized support) that balance efficiency with employee experience.
  • Deep knowledge of end-to-end payroll administration, multi-jurisdictional compliance, and specialized pay structures (e.g., variable pay, driver/transportation pay).
  • Proficiency with HRIS platforms (e.g., Workday, SAP SuccessFactors, ADP) and ability to ensure data integrity, reporting accuracy, and privacy compliance.
  • Ability to identify inefficiencies, redesign workflows, and apply continuous improvement frameworks to reduce cycle times and manual redundancies.
  • Skill in leading large-scale functional integrations (e.g., unifying HR Shared Services and Payroll) and guiding teams through structural change.
  • Strong understanding of employment law, wage and hour regulations, and compliance requirements across multiple jurisdictions.
  • Ability to lead, coach, and develop a multi-functional HR operations team, fostering accountability and consultative service delivery.
  • Skill in setting departmental goals, defining key performance indicators, and using data to drive accountability and continuous improvement.
  • Ability to build trusted relationships with business unit leaders, managers, and employees, providing strategic HR guidance that aligns with business needs.
  • Ability to plan, execute, and oversee complex, cross-functional HR initiatives (e.g., system integrations, service model rollouts) on time and within scope.
  
  Minimum Requirements, Qualifications, Additional Skills, Aptitude
  
  

  EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in HR, Business, or a related field; MBA or HR certification (SHRM-SCP/SPHR) is a strong plus.
  • 10+ years of progressive experience in HR Operations, Shared Services
  • Strong proficiency with major HRIS platforms (e.g., Workday, Dayforce, Service Now) and experience driving system implementations or large-scale optimizations.
  • Demonstrated success in leading large, multi-functional teams and managing organizational change.
  • Deep knowledge of payroll administration, multi-state tax regulations, and the integration of specialized pay structures (e.g., driver pay, incentive payouts).

  PHYSICAL REQUIREMENTS:

  These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. 

  
  Requisition ID
  
  2026-30763
  Equal Employer Opportunity Statement
  
  KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.

  The Director, HR Service Delivery & People Operations is a strategic leadership role responsible for transforming the employee experience through efficient, scalable, and data-driven HR processes. This leader will oversee the optimization of HR Shared Services, Payroll Administration, and People Operations. This role will focus on streamlining workflows, implementing robust self-service technology, and ensuring total accuracy and compliance in payroll and data management. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values.

  EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in HR, Business, or a related field; MBA or HR certification (SHRM-SCP/SPHR) is a strong plus.
  • 10+ years of progressive experience in HR Operations, Shared Services
  • Strong proficiency with major HRIS platforms (e.g., Workday, Dayforce, Service Now) and experience driving system implementations or large-scale optimizations.
  • Demonstrated success in leading large, multi-functional teams and managing organizational change.
  • Deep knowledge of payroll administration, multi-state tax regulations, and the integration of specialized pay structures (e.g., driver pay, incentive payouts).

  PHYSICAL REQUIREMENTS:

  These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. 

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