Restaurant Supervisor - InterContinental Suites Hotel Cleveland
IHG · United States
Train and schedule employees to ensure proper coverage. Monitor performance and recommend
corrective action. Alert management of potentially serious issues. Promote teamwork and quality service through daily communication and coordination with other departments. Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. Conduct pre-shift meetings to inform staff of daily events. Review daily specials. Ensure side work duties are complete and tables are set before, during and after operating hours.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one year food service experience in a full service restaurant or similar
setting. Some college or supervisory experience preferred.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the outlet(s)
- Handling food objects and products
- Bending, stooping, kneeling
Other:
• Communication skills are utilized a significant amount of time when interacting with customers and
employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and
receiving instructions.
- Mathematical skills, including basic math, cash handling, are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required
by local or state government agency.
• May be required to work nights, weekends, and/or holidays.