Technician - Field Service

Cummins · Lae

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Job Summary:

Based out of our Lae branch, in this role, you will diagnose and complete repairs to engines at the customer’s site.

Key Responsibilities:

You will make an impact in the following ways:

Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identify additional service opportunities with customer.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. Based out of our Lae branch, in this role, you will diagnose and complete repairs to engines at the customer’s site.

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