Voice and Mobility Technician

SAIC · Scott Air Force Base

SAIC is seeking a Voice and Mobility Technician to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will shall perform voice service administration tasks, including user/group administration, security permissions, group policies, device configuration, resource-monitoring, and ensuring that system architecture components work together seamlessly.

Responsibilities:

Maintains several thousand user local circuit, telephones, cellular, and personal electronic device records. This includes activate, suspend, change services and trouble shoot issues with personal electronic devices.
Provide support for USTRANSCOM Portable Electronic Device (PED) program for unclassified devices.
Install, modify, and remove network infrastructure and telecommunication services (e.g., fiber and copper cabling, termination points, programming).
Provides technical support, installation, maintenance, and administration on voice communications, including VoIP, satellite and the integration of voice technology to support the telephony requirements.
Performs a variety of electronic and technical assignments using experience in voice communications hardware and configuration, troubleshooting, user support, performance management, security, and optimization of voice networks.
Coordinates move, add, change, and disconnect activities, executes system upgrades as required, performs preventative maintenance, installs cabling and resolves repair issues.
Undertakes telecommunications systems upgrades and answers queries related to system controls and maintenance of the system in general.
Diagnoses equipment malfunctions.
Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications.
Reports and monitors service order changes.

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events. 

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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