Account Executive
WTW · Manchester
Join our growing Facultative Reinsurance Client Servicing team in Manchester / Leeds, working closely with brokers and sales colleagues in London, our global network, international clients and our operational team in Mumbai. The team provides bespoke facultative reinsurance solutions to a diverse range of overseas insurers, local insurers and Lloyd’s Syndicates, supporting clients throughout the full reinsurance lifecycle.
The Role:
- Manage and develop strong relationships with international clients, providing high-quality service throughout the policy lifecycle.
- Work closely with Brokers and Client Relationship Managers to understand client needs and support the delivery of tailored reinsurance solutions.
- Coordinate the end-to-end placement process with London brokers, clients, global offices and the Mumbai Placing & Billing team.
- Prepare and issue accurate renewal, placement, policy and mid-term documentation in a timely manner.
- Coordinate with the Mumbai team on MRCs, invoices, Evidence of Covers and documentation queries.
- Act as a key point of contact for internal and client queries, resolving issues efficiently and escalating where appropriate.
- Support new business requests and ensure accurate maintenance of placement files and relevant systems.
- Complete required KYC, sanctions, third-party approval and market security checks in line with regulatory and business requirements.
- Monitor service levels and KPIs while ensuring compliance with WTW policies, procedures and FCA requirements.
- Contribute to process improvements and effective operational governance across the Business Unit.
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