Product Owner
Chubb · Mexico
The Pod Owner is the mini-ceo of the digital product, service, or capability that the digital product team builds and owns. The product owner will create, shape and own the digital vision and roadmap, prioritizing for agent and customer impact and business value to deliver Chubb’s product and coverage solutions digitally. Main responsibilities includes managing stakeholder expectations, leading the product to success through representing the voice of the customer, defining and prioritizing Team efforts; collaborating with Team members, including the development team and Agile Practitioner to develop, design, build and launch the product while also interfacing with other Team Owners across different digital transformation domains to ensure overall alignment
Responsabilities
Lead solutions to overall success using input from the team, stakeholders and customers
Own the holistic team performance to business objectives and outcomes to deliver Chubb’s underwriting craftsmanship and expertise digitally
Balance cross-functional inputs to set direction for journeys and own the solution strategy that is shaped through the domains and the business
Work with business intelligence and process engineering partners to track and measure processes, solution progress and outcomes, using well defined KPIs that tie back to OKRs
Define, refine, and prioritize user stories/epics/tasks on a daily basis including leading interactions with other units
Own Team vision and set priorities to deliver impact to the customer as quickly as possible
Observe, learn about, contact and analyze end users of the solution, and clearly communicate the requirements to the team