Process Manager
eClerx · Mohali
Key Responsibilities:
- Responsible for routing/ optimizing of trips, OTA and OTD
- Responsible for the on time closure of complaints/escalations.
- Interacting with employees and team leads for any kind of communication / feedback regarding Transport.
- Overlook for compliance management of all types of documents of vendor, drivers and vehicle
- Putting efforts in order to continuously improve upon the efficiency in terms of cost control & reduction
- Regular meeting with Operations for enhanced CSAT
- Actively participating in Transport Software Fleet star and Mobile app feature enhancement
- Contribution in Budget forecasting
- Managing Internal & external Audits
- Meeting timelines with quality deliverable
- Enhanced Customer satisfaction through ESAT scores
- Cost saving through feasible techniques
Qualifications & Experience:
- Bachelor’s degree in Business Administration, MBA preferred.
- 8+ years of experience in corporate transport management, with at least 3 years in a leadership role.
- Strong knowledge of MS Tools, Familiarity with transportation management systems (TMS), logistics software, and other administrative tools
- Proven experience in transportation management or a similar role
- Strong knowledge of local traffic laws, transportation regulations, and road safety standards.
- Excellent leadership and people management skills.
- Proficiency in route planning and logistics software.
- Strong analytical and problem-solving abilities.
- Proven experience in vendor negotiation and contract management.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.