Snr Representative People Solution Centre_PT + EN C2
Concentrix · Direct
Job Title:
Snr Representative People Solution Centre_PT + EN C2Job Description
The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.Key Responsibilities:
- Prepare new hire related documentation and process employee lifecycle events.
- Manage the administration of documents
- Prepare weekly and monthly HR reports
- Input employee data in the company’s information systems
- Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
- Focus on first time resolution by providing a high level of customer service and support
- Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
- Maintain excellent standards of integrity, professionalism and confidentiality at all times
- Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.
Skills & Qualifications:
- Experience in a human resources administration, administrative or client support role
- Fluent level of the Portuguese and English Language (C2 minimum requirement)
- Proficient in the use of MS Office with special focus on Excel
- Excellent customer service skills
- Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
- Consistent on meeting SLAs and targets
What we offer:
- Competitive salary
- Initial and ongoing trainings to support your development
- Opportunities for personal and professional growth
- Rewards and recognition programs
- Corporate Discounts
- Great working environment
[INTERNAL ONLY]
Requirements:
- 6 months in company with proven previous experience in targeted role OR 9 month in company
- KPI Performance above Teams Average in the last 6 months
- No absenteeism in the last 6 months
- No disciplinary actions for the last 6 months
- Languages PT C2 + EN C2
Location:
PRT Work From Home - DirectLanguage Requirements:
Time Type:
Full time