Compliance Manager - Retail Compliance Unit

Mashreq · United Arab Emirates

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Primary functions

Lead MGN Business Banking team and oversee the operations of the squad within Business Banking Compliance.
RBG Compliance spoc for digitization / automation initiatives in coordination with Business and Compliance Digital Studio and Innovation unit.
Responsible for conducting quality checks for key deliverables across all Retail Banking Group compliance squads. Ensuring that all activities in the squads adhere to regulatory standards and internal policies.
Responsible for disseminating / ensuring adherence to strategic guidance, leading assigned teams, and driving digital transformation initiatives to enhance compliance effectiveness and efficiencies.
Stay aware / updated of all applicable regulatory guidelines
Support implementation of initiatives in RBG Compliance as and when may be assigned by Unit head
Conduct quality check for auto discounting – Ename & L1/L2 High-Risk Nationality for the RBG (entity and Individuals).
Centralize to manage RBG Incidents which needs to be assessed from the CPR Standards point of view and further escalated to senior management/RCU for CBUAE reporting.

Key Result Areas

Maintain awareness of regulatory expectations and bank’s policies and standards.
Ensure Unit’s procedures are aligned with regulations and bank’s policies and standards
Maintain cordial relationships with all applicable stakeholders to facilitate timely identification and resolution of any gaps to regulatory requirements or bank’s policies / standards.
Conduct training across Compliance and relevant stakeholders in line with annual training plans / identified requirements.
Provide advisory on the name screening matches and enhanced due diligence (EDD) for high-risk business accounts.
Prepare analysis on different compliance reports related to high risk reviews and name screening for senior management update on the trends.
Respond to audit queries and represent compliance in ad hoc projects.
Conduct quality assurance checks for the Retail Compliance team.
Lead and manage the compliance team, providing mentorship and performance oversight.
Drive digital transformation initiatives including automation, AI integration, and dashboard development.
Represent compliance in strategic cross-functional meetings and projects.
Flag and escalate any high-risk nationality L1/L2 alert where discounting may not comply with the discounting guidelines.
Ensure adherence to all Consumer Protection Regulation requirements in incident reporting to CBUAE.
Maintain records and audit trails of all incidents, assessments, and regulatory communications.

Operating Environment, Framework and Boundaries, Working Relationships

Operates in a strictly regulated environment and requires in-depth knowledge of all applicable regulations, systems and market trends.
Need to work within the framework of regulatory guidelines, bank’s policies / standard operating procedures, and aligned with best market practices ensuring efficient and effective processes with needed monitoring and controls in place.
Always maintain cordial and professional rapport and good interactive relationships with all relevant stakeholders.

Problem Solving

Evaluate high-risk referrals / PEP relationships.
Contribute to product/ system/ policy development in line with regulatory expectations and internal requirements.
Identify and escalate any deviations to line manager/ unit head / HOC, as applicable.
Identify and solve challenges related to unit’s automation and digitization initiatives.
Strategically assess compliance risks and propose mitigation measure.

Decision Making Authority & Responsibilities

Interact with all relevant stakeholders to decide on high risk/ name screening referrals for the onboarding and KYC processes in the best way forward with regards to onboarding journeys, ensuring full compliance with applicable regulations and the Bank’s policies / standards.
Contribute to the development of products, system enhancements / implementation, policies and procedures, ensuring appropriate controls from bank’s policies and regulatory expectations perspective.
Identify, report and assist senior management, in identification of issues in a timely manner to ensure swift resolution.
Assist management in finding solutions/ needed enhancements to processes related to onboarding, KYC and advisory.

Knowledge, Skills and Experience

Graduate with 7–10 years in banking, specifically KYC/EDD for business/corporate clients.
Strong communication skills.
Knowledge of UAE regulations.
Proficient in Excel, presentation skills, and AI tools.
Logical problem-solving and decision-making abilities.
Experience in coordinating / supporting compliance processes / system solutions.
Proven leadership and team management experience.
Experience in implementing digital transformation initiatives in compliance.

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

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