Energy Efficiency - Demand Response Program Manager

PPL · Allentown

Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.
Overview

This position is responsible to design, implement, and manage large, multiple, and highly complex energy efficiency and demand response programs for PPL Electric Utilities' residential, low-income, and non-residential customers. These programs help customers save money, increase customer satisfaction, create and maintain a positive image for the company, and allow the company to achieve its business and regulatory objectives for energy efficiency and demand response. Could also be responsible for other customer-facing programs such as for electric vehicles, electrification, and distributed energy resources.

Responsibilities

Design, implement, deliver, and manage one or more of the Company's energy efficiency and demand response programs to cost-effectively meet the needs of customers, assure high customer satisfaction, and meet all business and regulatory objectives such as energy savings, peak load reductions, and cost objectives. Manage an annual budget of approximately $5 to $25 million. Manage a cross functional team of internal/external partners to design and implement energy efficiency/DSM programs within their specified scope, schedule, and budget. Identify, develop, coordinate, negotiate, and manage contracts to successfully implement the programs.
Assist in planning and developing the multi-year Energy Efficiency/DSM plan.
Assist in the development of marketing/advertising plans and creative content to ensure the marketing, advertising, communication, website, trade ally networks, and other outreach will achieve desired program performance.
Request, coordinate, and ensure market research and other analyses are completed to identify potential program participants, to confirm program goals are reasonably attainable, to ensure program-specific marketing is effective, to continuously improve program performance and customer satisfaction, to anticipate and understand market trends and best practices, and for other purposes related to energy efficiency/DSM programs.
Design, implement, and manage program performance metrics, key leading/lagging indicators, QA/QC, reports, and other business processes and controls to accurately monitor, forecast, and control program performance (cost, schedule, energy savings, customer satisfaction, etc.). Ensure the program captures the information required by regulators, evaluators, and the company to document customer and program eligibility, to document and calculate savings, and to ensure costs and savings are correctly allocated to customer sectors and programs.
May supervise program support personnel
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Required Education:

Bachelor’s degree in business, marketing, communications, engineering, or technical discipline, or an equivalent combination of education and experience on a year for year basis

Required Experience:

5+ years’ experience and strong knowledge of energy efficiency/DSM programs, or electric or gas utility experience, or the development, deployment, and management of energy related products and services.
Working knowledge of energy efficiency program best practices, evaluation, and cost-effectiveness. Knowledge of residential and commercial/industrial building systems, equipment, and processes as they relate to energy usage/efficiency. Knowledge of market partners and channels for successful delivery of energy efficiency programs, equipment, and technology.
Excellent leadership, interpersonal, communication, public speaking, customer service, and project/program management skills.
Proficiency in the use of word processing and spreadsheet software. Established analytical, critical thinking, and problem-solving skills.

Preferred Qualifications:

MBA or other graduate degrees including business, marketing, communications, or technical discipline.
5+ years in the development, deployment, and management of energy related products, services, and/or customer communication programs.
Proven experience in the development of products, services, program strategy plans, or communication strategies.
Experience in the development of budgets and high-level financial plans.

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