Junior Account Manager - Bilingual Mandarin

Eightcap · Melbourne

Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.

We are seeking a Junior Account Manager to support Eightcap’s growth by helping convert leads into active traders and expanding our footprint within the Chinese-speaking market. This is an early-career role: you will work alongside experienced Account Managers, learn the full lead-to-client journey, and take on more ownership as you grow, with training and support from the team.

Key Responsibilities:

Lead Conversion & Pipeline Growth: Follow up on warm leads and help convert them into active traders, working towards agreed monthly KPIs and targets with guidance from senior team members.
Educational Support: Start by guiding clients on how to use Eightcap’s trading platforms and tools (such as account set-up, platform navigation and basic features), and gradually assist with preparing and delivering educational materials, webinars and seminars (online and offline) as your experience grows.
Lead Management: Help build and manage a robust pipeline, keeping lead records accurate and up to date, and support relevant communication channels, including company social media accounts, in line with compliance guidelines.
Market Knowledge: Build a solid understanding of financial markets, and learn to clearly explain market news, trading products and Eightcap’s value proposition to a diverse audience.
Client Relationship Management: Provide a premium customer experience by handling feedback, requests and basic technical queries promptly and professionally, escalating to senior colleagues where needed.
Operational Excellence: Prioritise daily tasks and meet deadlines within a fast-paced team environment, helping ensure a seamless transition from lead to active client.
Internal & External Stakeholders: Work with internal teams, including Marketing, Compliance and Engineering, and support relationships with retail clients, wholesale traders and external vendors to help deliver a seamless end-to-end client experience.

Requirements

Native or professional fluency in Mandarin is required, along with good working English (spoken and written); Cantonese is highly regarded.
0–2 years’ experience in client service, business development or a similar customer-facing role; recent graduates are welcome to apply.
A genuine interest in FX, CFDs and global financial markets, with a willingness to learn and the curiosity to connect market trends to client opportunities.
An interest in client acquisition and business development, with enthusiasm for building relationships and turning conversations into long-term clients.
A natural talent for engaging and persuading people, with strong communication skills, commercial instinct and the drive to win clients’ trust.
A results-driven, motivated professional with a passion for high performance and a commitment to delivering a premium client experience.
Strong organisational skills and attention to detail, with the ability to prioritise tasks in a fast-paced environment.
A proactive problem solver who thinks analytically and stays calm under pressure.
A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
A coachable approach, with the initiative to ask questions, take feedback on board and grow quickly.
A background in telemarketing or professional call centres is considered a plus.

Benefits

We have built a performance-driven environment where you’re given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.

We also support you through:

Ongoing investment in your career development, including technical and professional training.
Wellness and lifestyle perks, such as monthly corporate massages.
Drinks every Friday.
Parental leave entitlements.
Staff referral bonus programme.
Annual flu vaccinations.
Purchased leave.
Novated leasing options for vehicle financing and management.
A great CBD location with easy access to public transport.
A multicultural, collaborative and supportive team culture.
Being part of exciting new projects for the company.
Regular social activities.

Don’t check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you’re ready to grow with us, we’re ready to meet you.

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