Provisioning Specialist
Cognism · Skopje
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
Hybrid: This is a hybrid role, requiring you to work from our local office 2–3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a Provisioning Specialist, you’ll play a key role in ensuring our customers and internal teams have the right access to Cognism’s products and services. You’ll manage account provisioning and user access, support trials, investigate account-related issues, and work closely with teams across the business to resolve requests efficiently and accurately.
This role is ideal for someone who is tech-savvy, detail-oriented, and comfortable working across multiple systems and processes in a fast-paced SaaS environment.
YOUR CHALLENGES & OPPORTUNITIES
- Manage customer and internal account provisioning through our internal systems, ensuring accurate and efficient account setup, access, and lifecycle management.
- Create and update user accounts with the appropriate access levels, supporting a smooth onboarding experience.
- Verify user and account information to maintain accurate records and support security and compliance requirements.
- Partner with Sales and other customer-facing teams to provision trial and customer accounts accurately and on time, supporting a smooth customer journey.
- Handle internal account setup and provisioning requests across departments, helping teams work efficiently.
- Investigate and troubleshoot account and provisioning-related issues, identifying root causes and driving requests through to resolution.
- Collaborate with Support, Sales, Customer Success, and other internal teams to resolve provisioning requests, account issues, and more complex cases.
- Maintain a high level of accuracy across provisioning activities and follow established processes and usage policies.
- Contribute to global coverage by working in a rotating shift schedule, ensuring continuous support across time zones.
OUR EXPECTATIONS
- Adapt quickly to new technologies, tools, and processes, and feel comfortable working across multiple systems.
- Organize and multitask effectively in a fast-paced environment, managing competing priorities while maintaining accuracy.
- Approach problems analytically, investigating issues, identifying root causes, and finding effective solutions.
- Communicate clearly with both internal teams and customers, ensuring smooth collaboration and support.
- Be a detail-oriented, proactive self-starter who is intellectually curious, comfortable asking questions, and able to navigate ambiguity.
- Have familiarity with customer support and CRM tools such as Zendesk and Salesforce, or the ability to quickly learn similar platforms.
- Bring 1+ years of experience in a similar role, such as customer service, account management, operations, provisioning, or technical support, ideally within a Software-as-a-Service (SaaS) environment.
If you’re ready to build your career within a supportive, fast-paced team and enjoy combining technology, problem-solving, and customer experience, apply today to become our next Provisioning Specialist.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!
Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s what we stand for:
🤝 We Own the Outcome Together.
🤓 We Deeply Understand our Customers.
🏆 We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
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