Head of Personal Shopping Middle East (f/m/d) @MYTHERESA
Mytheresa
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
To support our Personal Shopping team we are searching for a Head of Personal Shopping Middle East (f/m/d) in Riyadh.
WHAT YOU WILL DO
- Drive Regional Sales & Strategy: Execute the strategy for the Personal Shopping function across the Middle East, taking full ownership of regional revenue targets, productivity, and Top clients market expansion.
- Lead & Scale a High-Performing Team: Recruit, manage, and coach a local team of Personal Shoppers in the region (starting in KSA), establishing clear KPIs, accountability, and luxury service standards.
- Hands-On VIP Clienteling: Actively manage and nurture relationships with top-tier clients, delivering personalized, high-touch distance and face-to-face selling experiences.
- Execute Data-Led Retention & Growth: Utilize client insights and behavioral data to optimize client segmentation, maximize lifetime value (LTV), and drive targeted retention and reactivation strategies.
- Lead Local VIP Activations & Events: Oversee regional high-impact client activations, private appointments, and trunk shows in key hubs in the GCC to acquire and retain top clientele.
- Cross-Functional Collaboration: Partner with global leadership, Merchandising, Marketing, and Operations to ensure product availability, exclusive access, and seamless execution for Middle Eastern clients.
- Elevate Digital Clienteling Innovation: Integrate regional market nuances into Mytheresa’s global clienteling tools and channels (e.g., conversational commerce) to continually elevate the client experience.
WHO YOU ARE
- Proven Luxury Experience: 6–10 years of progressive experience in luxury retail, e-commerce, or personal shopping, with a track record of direct, high-volume sales generation.
- Team Leadership & Talent Network: Demonstrated experience coaching client-facing teams and the ability to recruit top-tier local luxury sales talent in the GCC.
- Deep Regional Expertise: Strong knowledge of the Middle Eastern luxury consumer, local cultural nuances, buying behaviors, and VIP relationships (particularly in KSA and UAE).
- Analytical & Commercial Mindset: Ability to leverage sales metrics and clienteling data to translate strategy into tangible revenue growth.
- Exceptional Relationship Builder: Outstanding communication and interpersonal skills, with the discretion and composure needed to interface with HNWIs.
- Entrepreneurial Drive: Passion for luxury fashion with a proactive, player-coach mindset eager to establish and expand Mytheresa’s physical and digital presence in the region.