Circulation Specialist

William & Mary · Mary · $40,000 (stated in the posting)

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Job Description Summary:

Job Description:

Required Qualifications:

• High School Diploma.
• Experience working in a customer service environment.
• Experience hiring, training, supervising, mentoring, or directing the work of others.
• Demonstrated ability to prioritize assignments, interpret and apply policies and procedures, and solve problems independently.
• Demonstrated ability to exercise sound judgment and adapt to changing priorities.
• Demonstrated ability to communicate effectively, both orally and in writing, with a wide variety of people.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Experience using Microsoft Office applications, including Outlook, Teams, Word, and Excel.

Preferred Qualifications:

• Bachelor’s degree.
• Previous experience working in a library.
• Experience using an integrated library system (e.g., Alma).
• Experience with inventory management, collection maintenance, or library stacks.
• Experience coordinating projects or workflows.

Conditions of Employment: 

• This position requires a valid driver’s license.
• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.
• This position follows a rotational schedule and requires some flexibility. Shifts are typically Monday–Friday, 7:00 a.m.–3:30 p.m. or 8:30 a.m.–5:00 p.m., with occasional evenings and weekends as needed.

Duties: 

35%- Leading and Supporting Student Employees:

• Lead a team of student employees by assigning and prioritizing work, answering questions, providing training, and modeling professional, patron-centered service.
• Provide day-to-day coaching, feedback, and mentoring that builds consistent service quality and supports students' professional growth.
• Ensure student employees understand and apply library policies, procedures, service expectations, and workplace responsibilities.

25%- Service Desk and Patron Support:

• Deliver excellent, welcoming service at the circulation desk: checking materials in and out, resolving patron questions, and interpreting library policies with sound judgment and care.

• Serve as a knowledgeable, go-to resource on library services, systems, spaces, and campus resources.

• Foster a welcoming environment for library users, student employees, colleagues, and campus partners.

20%- Circulation and Access Services Operations:

• Coordinate delivery services with library partners to ensure timely transport of physical and electronic materials.
• Maintain the organization and accessibility of Swem Library's collections, including off-site storage.
• Plan, coordinate, and monitor stacks maintenance projects, including shifting, shelf reading, and collection management that keep collections discoverable and well cared for.
• Support billing workflows, including price lookups, work orders, and patron account maintenance in Alma.
• Support the course reserves workflow by processing requests, communicating with faculty, and ensuring timely, accurate completion in support of student success.

15%- Facilities, Safety, and Security:

• Routinely serve as the person in charge of the library, ensuring the safety and security of people, collections, and facilities.
• Understand and apply building safety procedures, operate the PA system, and respond appropriately during emergencies.
• Open and close Swem Library according to established schedules.
• Coordinate building maintenance issues with Facilities Management using established reporting procedures.

5%- Data, Projects, Events, and Other Departmental Support:

• Collect and analyze data to support project planning and workflow improvements.
• Assist with library events and perform other duties as assigned to support departmental operations.

Salary: $40,000 up to $49,000 commensurate with experience

Application Instructions:

For full consideration, please apply by the review date of October 21, 2026. A resume/CV and cover letter are required for this position and should address why you are interested and how you meet the qualifications. We will not sponsor applicants for work visas for this vacancy.

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EEO is the Law. Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Applicant Notice: By applying for this position, you consent to William & Mary's use, review, and retention of your application materials for recruitment and employment purposes. Materials may be shared with authorized individuals participating in the hiring process and will be managed in accordance with applicable laws and university policies.

Probationary Period Notice: Individuals selected for full-time staff positions will be required to complete a twelve (12) month probationary period in accordance with university policy.

Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility. 

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