Server

Accor · Miami Beach

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Company Description

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Job Description

JOB OVERVIEW:

Under the general guidance of the Assistant Bar Manager, the Server assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the company’s Core Values.

YOUR KEY RESPONSIBILITIES:

• Greet and seat guests promptly upon arrival, ensuring they feel welcomed and comfortable.
• Present menus and inform guests about daily specials, assisting them in making informed dining choices.
• Take accurate food and beverage orders, noting any special requests or dietary restrictions.
• Relay orders to the kitchen and bar staff efficiently to ensure timely preparation and delivery.
• Serve food and beverages to guests in a courteous and professional manner.
• Check in with guests during their meal to ensure satisfaction and address any concerns promptly.
• Clear and clean tables after guests depart, preparing them for the next seating.
• Process payments accurately using the point-of-sale (POS) system, handling cash and credit transactions securely.
• Maintain cleanliness and organization of the dining area, including restocking supplies as needed.
• Collaborate with team members to ensure smooth and efficient service throughout the shift.
• Adhere to all health and safety regulations, including proper food handling and sanitation practices.
• Handle guest complaints or issues with professionalism, seeking assistance from management when necessary.
• Stay informed about menu items, ingredients, and preparation methods to answer guest inquiries effectively.
• Assist in opening and closing duties, including setting up and breaking down the dining area.
• Uphold the restaurant's standards for service quality, appearance, and guest experience.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High School Diploma or equivalent required
• At least two years’ experience as a Server in a contemporary dining restaurant preferred
• Must have an exceptional personality and hospitality driven attitude
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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