Sr. Unified Communication Engineer
Nutanix · San Jose · $104,000–$208,000 (stated in the posting)
Sr. Unified Communication Engineer
Information Technology San Jose, California Req.Num.: 32822
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Sr. UCC Engineer
Location: San Jose, CA / Hybrid
Department: IT / Unified Communication & Collaboration (UCC)
About Us & Team Overview
Founded in 2009 and headquartered in San Jose, California, Nutanix is a global leader in cloud software and hyperconverged infrastructure, enabling organizations to manage applications seamlessly across private, hybrid, and multi-cloud environments. Our people—known as "Nutants"—are the heartbeat of our culture. Driven by intellectual curiosity, customer focus, and an entrepreneurial spirit, we build and innovate to deliver exceptional technology experiences.
The Unified Communication & Collaboration (UCC) team is responsible for empowering employee productivity through intuitive, highly reliable collaboration technology and seamless workspace experiences. We oversee the global VoIP technology, engineering, administration, and support for enterprise collaboration tools (primarily Zoom and Slack), as well as state-of-the-art A/V conference room systems.
Position Overview
We are looking for a Senior UCC Engineer to join our team. In this role, you will lead the system design, SaaS integrations, administration, and ongoing maintenance for our core collaboration stack and physical workplace technologies. You will play a critical role in engineering and deploying Zoom and Slack solutions, designing AV systems for complex conference spaces, partnering with Workplace/Real Estate teams on office buildouts, and maintaining robust third-party SaaS integrations.
The ideal candidate possesses deep hands-on technical expertise, a strong engineering mindset, project management capabilities, and a passion for delivering an outstanding employee technology experience.
Key Responsibilities
AV & Conference Room Engineering
- Design & Deployment: Partner closely with Corporate Real Estate and Workplace teams on office buildouts, expansions, and room upgrades. Design, spec, and test AV hardware for large conference rooms, event spaces, and Zoom Room setups.
- Hardware & Systems Expertise: Work with hardware ecosystems, including QSC systems, DSP, Logitech, DTEN, and Yealink for Zoom Rooms deployment.
- Maintenance & Escalations: Serve as Tier 3 escalation for AV and workplace technology issues globally. Perform preventative maintenance, hardware lifecycle management, and firmware/software update cycles.
- Events & Operational Support: Support company-wide broadcasts, town halls, and high-profile events.
SaaS Engineering & Administration
- Platform Ownership: Serve as an expert administrator for Zoom and Slack.
- Zoom Ecosystem Depth: Provide expert-level administration and configuration across Zoom's suite: Zoom Rooms, Zoom Phone, Zoom Contact Center, Zoom Workspace Reservation, and Zoom Visitor Management.
- Integration Management: Evaluate, approve, test, manage, and maintain third-party app integrations and workflows for both Slack and Zoom.
- Rigorous Testing: Conduct thorough engineering evaluations and feature testing in sandbox environments to fully understand functionality, security, and setting implications prior to rolling out new capabilities company-wide.
Operations, Process & Collaboration
- Cross-Functional Collaboration: Partner effectively across IT Operations, Network Engineering, NOC, Information Security, and Corporate Real Estate teams.
- Project Management: Manage timeline delivery for project-based initiatives, system upgrades, and global deployments.
- Process & Automation: Follow structured workflows (intake approval UAT feature release). Identify opportunities to automate repetitive tasks and optimize support scaling globally.
- Documentation & Training: Create and maintain comprehensive design documentation, room schematics, architectural diagrams, standard operating procedures (SOPs), and end-user instructions. Conduct knowledge-sharing and cross-training for team members.
- Service Level Agreements: Manage tickets via ServiceNow, ensuring rapid resolution and adherence to established SLAs.
Minimum Qualifications & Skills
- Experience: 3+ years of hands-on engineering/administration experience in Unified Communications, SaaS collaboration tools, and AV technology environments.
- Zoom & Slack Expertise: Deep administrative expertise in Slack and Zoom platforms. Specialized expertise in Zoom Rooms, Zoom Phone, and Zoom Contact Center.
- AV Hardware & Design: Demonstrated experience designing and troubleshooting complex AV systems, with hands-on familiarity with QSC, Logitech, DTEN, and Yealink hardware.
- Networking Fundamentals: Solid understanding of core networking concepts impacting AV and voice/video traffic (WiFi, DNS, DHCP, VLANs, QoS).
- Integrations & Security: Experience managing SaaS integrations, OAuth, and identity/access management (Okta).
- Project & Team Collaboration: Proven project management capabilities with the ability to manage competing priorities, adhere to deadlines, and work effectively across cross-functional departments.
- Service Management: Experience with IT service management platforms like ServiceNow.
Preferred Qualifications
- Experience with Python or scripting languages for process automation and data analytics.
- Broad familiarity with alternative enterprise collaboration platforms (Webex, Microsoft Teams).
- Experience with MDM solutions (Jamf, Intune) for desktop and mobile hardware deployment.
- Experience designing workspace management, desk booking, and visitor management solutions.
Mindset & Culture
- Technical curiosity with a strong sense of ownership and a bias for action.
- Passion for delivering a delightful work experience so our employees can be productive anywhere, anytime.
- Strong communication skills, a collaborative mindset, and a personable, approachable demeanor.
Compensation & Benefits
The base pay range for this position is expected to be between $104,000 and $208,000/year. Actual base pa
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