Import - Export Operation Executive

DHL · Bangkok

Location - Bangna

Accountable for ensuring the coordination and management of all aspects of export/import operations from order creation/receipt through final delivery and invoicing processes
Maintain a high level of customer satisfaction through effective use of operational IT systems and support tools.
Control, monitor and utilize the flexitank fleet at optimum levels of cost efficiency while ensuring customer requirements are met at all times.
Develop effective relationships with customers, service providers, and other Hillebrand Gori offices and agents to meet customer needs.
Ensure Sales Managers are kept informed of issues that may affect their responsibilities and decision-making.
Monitor shipment status, proactively resolve operational issues, and provide timely updates to customers.
Ensure compliance with all regulatory, trade, and company policies related to logistics and freight forwarding operations.
Drive continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.

Computer skills.
Excellent customer service skills.
Problem-solving ability and analytical skills.
Good oral and written communication skills in English.
Good planning and organizational skills.
Ability to manage multiple shipments and prioritize tasks in a fast-paced environment.

Bachelor's Degree or equivalent.
1-3 years of experience in freight forwarding operations.
Knowledge of customs documentation and regulations.
Experience in handling Beer, Wine & Spirits (BWS) cargo will be highly preferred.