Watches & Fine Jewelry Advisor
Chanel · Bangkok
About the role
The Watches & Fine Jewelry Advisor plays a crucial role in driving WFJ business through providing best-in-class experience to clients of today and tomorrow, demonstrating strong expertise in WFJ and inspiring the Fashion Boutique teams to maximize WFJ business opportunities.
Location: Boutique
What impact you can create at Chanel (Responsibilities)
Business development
- Drive WFJ sales through cross-selling and upselling techniques to achieve WFJ business objectives, both individually as well as via strong partnership with Fashion Advisors
Client focus
- Obtain a thorough understanding of his/her clients to drive impactful engagement and foster long-lasting relationship
- Partner with both WFJ and Fashion boutique teams, including Fashion Advisor, CEE, DHOB, etc. to secure client appointments, driving strong recruitment and retention
- Maintain the highest standard of services including after-sales, exchange & return, to ensure best-in-class experience for the clients
- Provide client insights to BTQ management and WFJ management team to drive relevant actions and capture business potential
Merchandising and stock management
- Provide feedback and suggestion on product assortment
- Work closely with VM team to ensure impactful VM adhering to our standard of luxury
You are energised by
- Collaborating with a dedicated team in a fast-paced retail environment.
- Providing expert advice and support to both staff and clients.
- Engaging in projects that challenge and expand your skills.
What you will bring (Qualifications)
- Minimum 3 years of sales experience preferably from international Watch & Fine Jewelry (WFJ) brands
- Strong knowledge of WFJ collections (including technical knowledge) and basic alteration skills with the experience of handling high profile clientele
- Knowledge of WFJ competition environment & trends, commercial driven mindset but with team-playing spirit
- Pleasant personality with high level of sophistication & refinement
- Excellent communication skills (Thai and English) with team working spirit, aiming for the total business goals of the boutique
- Comfortable with retail working hours such as on weekends and public holidays.
What Chanel can offer you
- The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
- Ongoing training and development to enhance your skills and knowledge.
- A supportive team environment where your contributions are valued.
- Competitive compensation and benefits package.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.