Field Service Engineer – AR & Refrigeration Systems

ZEISS · United States

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How many companies can say they’ve been in business for over 177 years?

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Field Service Engineer – AR & Refrigeration Systems provides electrical, mechanical and refrigeration support for AR and Rx manufacturing systems across ZEISS and customer environments. The role combines AR system expertise with Polycold refrigeration servicing to ensure uptime, performance and safe operation. A key focus is building internal Polycold service capability while reducing reliance on external vendors

Sound Interesting? Here's what you'll do: ​

AR Systems – Technical Service & Field Engineering

• Provide remote and onsite technical support for AR / HC equipment
• Diagnose electrical, mechanical and process issues
• Perform preventative, corrective and emergency maintenance
• Install, commission, calibrate and validate equipment
• Interpret schematics and technical documentation
• Assess equipment performance and support improvements
• Deliver training to customer teams

Polycold / Refrigeration Service & Support

• Service and troubleshoot Polycold refrigeration systems
• Perform diagnostics including pressure analysis and leak detection
• Conduct evacuation, charging and refrigerant regassing
• Ensure compliance with refrigerant handling regulations
• Maintain contamination control and system cleanliness
• Support Level 1 service activities and procedures
• Ensure tools, spare parts and refrigerant availability

General Service Delivery

• Own technical issues through to resolution
• Maintain service reports and documentation
• Ensure compliance with ZEISS and customer safety standards
• Identify performance improvement opportunities
• Collaborate with internal teams
• Travel as required (50-80%)
• Support training and knowledge transfer
• Contribute to continuous improvement initiatives
• Provide broader technical support as required

Equipment Used

• Electrical and mechanical service tools
• Refrigeration service equipment (gauges, vacuum pumps, charging systems)
• Diagnostic and measurement equipment
• Standard computing tools

Do you qualify?

• Degree or trade qualification in Electrical, Mechanical or Refrigeration or equivalent experience
• Certification for safe handling of refrigerants and regassing
• 5 years servicing, troubleshooting & maintenance of refrigeration equipment in industrial environments.
• 2 years experience with Polycold systems preferred
• 2 years experience with AR coating systems preferred

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Position Type/Expected Hours of Work

This is a full-time position.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). 

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