Payments Operations - Transactions Analyst

JPMorgan Chase · Seoul

Make your mark where accurate execution and smart problem-solving keep money moving worldwide. You’ll join a dynamic team that supports critical payment processing and helps business partners deliver great client experiences. We’ll give you exposure to complex, time-sensitive workflows where attention to detail matters every day. You’ll grow your operational expertise while collaborating across teams to improve processes and manage risk.

As a Cash Operations Transaction Processing Specialist - Analyst (Analyst) on the Payment Operations team, you support day-to-day payment processing activities for clients and internal partners. You help ensure transactions and deliverables are completed accurately, on time, and in line with required controls. You partner closely with stakeholders to resolve inquiries, investigate issues, and drive timely escalation when needed. You contribute to a consistent, well-controlled environment while continuously improving how work gets done.

The Payment Operations team supports high-volume, deadline-driven processing that requires strong attention to detail, clear communication, and disciplined execution. You’ll collaborate with peers and partners across operations and business teams to keep workflows efficient, compliant, and client-focused.

Job responsibilities

Process daily payment-related deliverables accurately and within established cutoffs
Monitor queues and exceptions to identify issues early and reduce processing risk
Respond to business partner inquiries with clear, timely updates and next steps
Investigate payment processing breaks and determine root cause and resolution path
Escalate risks, issues, and time-sensitive challenges to appropriate stakeholders promptly
Partner with other transaction processing teams to adopt best practices and standardize workflows
Maintain accurate documentation and processing notes to support transparency and auditability
Follow applicable policies, procedures, and regulatory requirements within your scope
Identify opportunities to improve controls, reduce rework, and streamline processes

Required qualifications, capabilities, and skills

Bachelor’s degree (or equivalent practical experience)
Experience supporting international payment processing operations
Proficiency in English and Korean with strong verbal and written communication skills
Ability to manage multiple tasks while maintaining accuracy and attention to detail
Ability to prioritize work effectively and meet tight processing deadlines
Proficiency with Microsoft Office (Excel, Outlook, Word)
Ability to collaborate effectively with cross-functional partners in a team-based environment

Preferred qualifications, capabilities, and skills

Working knowledge of Society for Worldwide Interbank Financial Telecommunication (SWIFT) messaging and international payment conventions and practices

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Join Payment Operations team as a Cash Operations Transaction Processing Specialist

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