Tool Hire Manager
STARK Group · Kendal
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch!
We are recruiting for a Tool Hire Manager to join our thriving Jewson branch in Kendal, LA9 6HR.
This is a full-time role working Monday-Friday 7:30 – 17:00, and every other Saturday from 08:00-12:00.
As Tool Hire Manager, you will lead the Tool Hire function at our Kendal branch, delivering excellent customer service, safe and efficient operations, and profitable sales growth. You will build strong customer relationships, drive cross-selling and upselling opportunities, maintain high standards across stock and equipment, and work closely with the Branch Manager to achieve branch targets.
What You’ll Be Doing
- Lead and manage the Tool Hire team, ensuring an efficient, safe and high-quality service.
- Deliver tool hire targets, with a strong focus on cross-selling and upselling.
- Build strong customer relationships and identify opportunities to grow tool hire sales.
- Coach, support and develop colleagues, providing regular feedback and helping the team reach its potential.
- Manage tool hire stock, inventory and availability to meet customer demand.
- Ensure all tool hire standards, processes and Health & Safety requirements are consistently maintained.
- Support with customer deliveries and collections when required, ensuring equipment is handled and secured safely.
- Resolve customer queries and complaints, taking ownership to deliver positive outcomes.
- Work closely with the Branch Manager and wider branch team to deliver an excellent customer experience.
- Lead regular team communications, promoting a positive, collaborative and customer-focused culture.
What We’re Looking For
- Experience of leading or managing a team, ideally within tool hire, equipment hire, builders’ merchants or a similar environment.
- A strong customer focus with the ability to build relationships and identify sales opportunities.
- Commercial awareness and a proven ability to deliver sales growth through cross-selling and upselling.
- Good knowledge of tool hire products, equipment and associated processes, or the ability to develop this knowledge quickly.
- A confident and supportive leadership style, with the ability to coach, motivate and hold colleagues accountable.
- Strong organisational skills and the ability to manage competing priorities in a busy branch environment.
- A commitment to high standards of Health & Safety and operational compliance.
- A collaborative approach, with the ability to work effectively across the wider branch team.
- A proactive attitude, with the confidence to take ownership, solve problems and deliver great customer service.
- Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you
- Competitive Basic Salary
- Performance Related Bonus
- 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance
- Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
Why Choose Us?
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.