Quality Business Partner
Estia Health · Regional Operations
At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.
Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.
Join us in playing a special role in the future of aged care.
About the Role:
Reporting to the Head of Quality, the Quality Business Partner is part of the organisation's central services team and holds a pivotal role in monitoring the quality of care and service provided to residents across a portfolio of homes.
The QBP identifies and escalates areas of non-conformance to policies and procedures and builds the capability of home-based leaders and employees in quality, risk and clinical processes.
In this role, you will:
- Identity and escalate risk of care failure relating to non-conformance with organisational policies and procedures.
- Build the capability of home leaders in quality management systems and clinical governance processes.
- Actively support employees to understand and adhere to the organisation's policies, procedures, and Continuous Improvement Framework.
- Assist identification of staff knowledge gaps and support the resolution through delivering appropriate and relevant training in quality, risk, and clinical areas.
- Facilitate training content set by Clinical Development.
- Induct new Residential Aged Care Managers (RACM), Care Directors (CD) and Clinical Care Coordinators (CCC) to quality and clinical related areas.
You will need the following skills to successfully carry out the role
- Registered Nurse with minimum of 5 years of nursing experience in aged care or a clinically related discipline
- Strong relationship management and advanced influencing skills
- Highly developed written communication and interpersonal skills including the ability to liaise with key stakeholders.
- Strong organisational skills that reflect the ability to perform autonomously and prioritise multiple tasks seamlessly with excellent attention to detail.
- Demonstrated high level reflective and critical analysis skills.
- Knowledge of the Aged Care Quality Standards and Government's reform Agenda.
- Post graduate qualification in Quality or Risk. (desirable)
- Post graduate qualification in nursing, gerontology, or dementia care (desirable)
Benefits available:
- Retail savings with the Blue Light Card
- Discounted car hire
- Employee Assistance Program for you and your family
- Free Wellbeing App to support your mental and physical health
- Novated leasing for vehicles
- Workplace banking support
- ACN membership discounts for nurses
- Discounted health insurance with nib health
- Discounted JB HiFi
Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.
Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.
Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.