Senior Data Center Support Services Technician

Oracle · Ashburn

Oracle Cloud Infrastructure

Schedule to cover 24/7 data center operations.

Oracle Cloud Infrastructure (OCI) has an excellent opportunity to help us build and operate the suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. Sounds like you? We encourage you to apply and join our team!

What you'll be doing:

Hardware installation & configuration of enterprise servers and cabling infrastructure.
Hardware Break/Fix replacement of FRUs
Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
Troubleshooting and resolve Telco Connectivity issues
Troubleshoot & Replace Network Switch equipment
You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
Documentation of activities and build/modify SOPs
Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
System power supplies and cabling install, fix and repair
You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Requirements:

Knowledge of server/storage/network hardware.
Strong interest in learning new DC concepts.
Strong verbal and written communication skills
Shift schedule (4 days a week, 10-hour shifts). Includes weekends and holidays.
3+ years working in an IT environment.
Experience solving problems on servers, networking devices and IT equipment.
Inventory management experience. Ordering, receiving, and shipping server parts.
Experience taking on-call shifts and ability to respond to critical events as needed.
Experience raising issues to Sr. onsite staff and management as needed.
IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)
Knowledge of trunk infrastructure is a plus

Preferred Qualifications

2-year or 4-year degree or 3+ Years of experience
1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

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