Rep Maintenance
IHG · United States
Role Purpose
Keeping our hotel running smoothly is vital to our guest's experience – as Maintenance Representative you’ll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you’ll approach every task with devotion and pride.
Key Accountabilities
- Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you’ll keep our hotels looking great and working well.
- Organise supplies and make sure equipment is ready for the next day
- Live up to high safety standards – follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment
- Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool
- Always keep an eye out for improvements – follow the preventative maintenance calendar and keep everything working and efficient at all times
- Be a friendly face and helping hand to our guests
- Keep your supervisor or duty manager in the loop and tell them about any low running supplies
- Look smart and approachable in your uniform
- Be ready to take on extra duties as and when the team needs you
Key Skills & Experiences
- Experience – you’ll have at least one year of maintenance or repair work under your belt.
- A high school diploma or related vocational training.
- You’ll be familiar with Microsoft Office, a building management programme and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.
- On top of building equipment and hand tools, you’ll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures.
- CPO certification – if the hotel has a pool, a Certified Pool Operator license would be ideal.
- Fitness – you’ll be on your feet most of the day, and will need to bend and kneel a lot.
- Compliance – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
- Great communication skills, you’ll be warm, welcoming and easy to talk to.