Senior REO Specialist
BH Management · Dallas
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary
The Senior REO Specialist plays a critical role in maximizing recovery on real estate owned (REO) assets by managing the disposition process from acquisition through sale. This position is responsible for overseeing a portfolio of properties, coordinating with internal stakeholders and third-party vendors, analyzing property valuations, and executing asset disposition strategies that optimize investor returns while minimizing expenses and risk.
In addition to portfolio management responsibilities, the Senior REO Specialist serves as a market owner within assigned geographic territories, developing expertise in local market conditions, broker networks, and regional disposition strategies. The role requires regular interaction with field partners and periodic property inspections to ensure assets are being managed appropriately and service providers are meeting performance expectations.
Success in this role requires strong analytical abilities, effective vendor and timeline management, attention to detail, and a thorough understanding of the mortgage servicing and default environment. The ideal candidate is a proactive problem solver who can effectively manage multiple priorities in a fast-paced setting while ensuring compliance with company policies and applicable regulatory requirements.
Essential Responsibilities
- Manage the disposition of a portfolio of REO assets throughout the asset lifecycle.
- Review appraisals, broker price opinions (BPOs), and market data to determine asset values and recommend disposition strategies.
- Develop and execute sales strategies that maximize investor recovery while minimizing carrying costs and losses.
- Coordinate and oversee third-party vendors, including real estate agents, attorneys, preservation companies, and other service providers.
- Monitor asset timelines to ensure timely listing, marketing, sale, and disposition activities.
- Track portfolio performance and ensure the timely receipt and distribution of reports and documentation.
- Identify process improvement opportunities and recommend operational enhancements.
- Maintain compliance with investor guidelines, company policies, and applicable federal and state regulations.
- Stay informed on industry trends, regulatory changes, and best practices within mortgage servicing and REO operations.
- Conduct onsite property inspections, including scheduled and potentially unannounced site visits, to evaluate property condition, assess marketability, verify occupancy status, and ensure assets are being maintained appropriately.
- Evaluate the performance of local agents, brokers, preservation vendors, and other third-party service providers through both portfolio oversight and field observations, escalating concerns and recommending corrective actions as necessary.
- Develop familiarity with assigned geographic markets, including local real estate conditions, broker and vendor networks, pricing trends, and market dynamics that may impact asset disposition strategies.
- Serve as a market owner for assigned territories, providing local market insight and recommendations that support asset valuation, listing strategies, vendor management, and recovery objectives.
- Travel to assigned markets and properties as business needs require. Travel may extend beyond the employee's local market and may encompass a broad geographic territory based on portfolio needs.
- Build and maintain effective working relationships with local real estate professionals, brokers, agents, and service providers to support successful portfolio management and asset disposition outcomes.
Qualifications
Education & Experience
Required
- High school diploma or GED.
- 4+ years of experience in REO, mortgage servicing, default servicing, asset management, foreclosure, loss mitigation, or a related field.
- Ability and willingness to travel within assigned territories as business needs require.
- Valid driver's license and ability to travel independently to property locations.
Preferred
- Associate degree or higher.
- Experience working with mortgage servicing platforms and default servicing systems.
- Experience conducting property inspections, field visits, vendor oversight activities, or asset management-related site evaluations.
Technical Skills
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
- Experience with mortgage servicing or REO-related platforms such as Pyramid, MSP, Black Knight/LPS, Sagent, or similar systems preferred.
- Ability to analyze property valuations, reports, financial data, and market trends.
- Ability to leverage local market intelligence and field observations to support asset management and disposition decisions.
Professional Skills
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Customer-focused mindset with strong relationship management skills.
- Sound judgment and decision-making abilities.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to independently assess property conditions and identify risks, opportunities, and vendor performance concerns.
- Strong relationship management skills with brokers, agents, attorneys, preservation vendors, and other external partners.
Core Competencies
Successful candidates will demonstrate:
- Adaptability: Ability to adjust to changing priorities, deadlines, geographic assignments, and business needs.
- Integrity and Professionalism: Consistently acts with honesty, accountability, and respect while upholding organizational values.
- Communication: Effectively communicates with internal and external stakeholders while keeping key partners informed.
- Customer Focus: Delivers responsive, professional service while managing challenging situations with professionalism.
- Dependability: Takes ownership of responsibilities, follows through on commitments, and consistently meets expectations.
- Collaboration: Builds positive working relationships and contributes to a team-oriented environment.
- Market Expertise: Develops and applies knowledge of assigned markets, local real estate conditions, and regional business factors to drive informed decision-making.
- Ownership Mentality: Takes accountability for portfolio performance and proactively addresses issues impacting asset disposition, vendor execution, and investor outcomes.
Travel & Physical Requirements
- Ability and willingness to travel regularly to properties and markets within assigned territories.
- Travel requirements may vary based on portfolio composition and business needs and may include overnight travel.
- Ability to conduct onsite inspections of residential properties, including occupied, vacant, distressed, and under-repair properties.
- Ability to walk interior and exterior property areas, navigate stairs, uneven terrain, and varying weather conditions as required during property inspections.
- Ability to operate a motor vehicle and travel independently to assigned locations.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.