Customer Delivery Architect

Cisco · Copenhagen

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MEET THE TEAM

You will join Cisco Customer Experience (CX) EMEA North—a vibrant community of elite architects and consulting engineers powering the digital infrastructure of the world’s leading organizations.

Our team bridges the gap between Cisco technology and our customers' strategic business transformations. We collaborate with empathy, foster technical innovation, and deliver measurable, fixed-outcome solutions that enable enterprise, public sector, and service provider customers to thrive in an AI- and telemetry-driven era.

YOUR IMPACT

As a Senior Customer Delivery Architect, you will serve as the trusted technical advisor and lead architectural authority for Cisco’s most strategic customer engagements across Denmark and the Nordic region.

• Lead Architectural Strategy: Translate complex customer business visions into scalable, secure designs and multi-year technology roadmaps across Plan, Design, and Implementation (PDI) and Lifecycle Services (LCS).

• Executive Technical Consulting: Act as a trusted advisor to customer C-level leadership (CIO, CTO, CISO) and chief enterprise architects, articulating business return on investment and guiding critical architectural decisions.

• Drive AI-Native & Telemetry Delivery: Embed Cisco IQ telemetry from Day-0 kickoff, drivingrisk assessments (Resilience Infrastructure Services audits, LDoS sweeps, software lifecycle reviews) and using agentic engineering tools to compress delivery cycles.

• Technical Governance & Mentorship: Guide, review, and validate complex designs and configurations developed by Consulting Engineers (CEs) and CX Centers (CXC) delivery teams.

• Commercial & Pre-Sales Partnership: Partner closely with Danish Account Executives, Systems Engineering (SE) leadership, and CX Delivery Managers to shape Statements of Work (SOWs) and expand customer engagements.

• Influence Cisco Innovation: Channel field insights, customer architecture trends, and feature gaps directly into Cisco Engineering Business Units and Product Management.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Electrical Engineering, or related technical field plus 10+ years of relevant experience, or a Master’s degree plus 8+ years of relevant experience.
• Consistent track record acting as Lead Architect on multi-domain infrastructure transformation projects for large enterprise, public sector, or service provider clients.
• Multi-Domain Technical Depth in at least two areas: Enterprise Networking & Campus, Data Center & Cloud,
• Security & SASE
• Business fluency in Danish and English (both written and verbal) is required.

PREFERRED QUALIFICATIONS

• Multi-Domain Cisco Depth: In-depth design and implementation expertise in at least two core Cisco technology domains:
• - Enterprise Networking & Campus: Catalyst Center, SD-Access, SD-WAN, Meraki, Catalyst 9000 switches/routers, Wi-Fi 6E/7.
• - Data Center & Cloud: Nexus Dashboard, ACI, Nexus 9000, UCS compute, hybrid cloud connectivity.
• - Security & SASE: Cisco Secure Firewall, Cisco ISE, SASE, Zero Trust architectures.
• Certifications: Current or emeritus CCIE / CCDE certification, TOGAF, or equivalent industry-recognized enterprise architecture credentials.
• Observability & Telemetry: Hands-on experience with data driven network operations and network programmability/automation (Python, REST APIs, Ansible/Terraform).
• Consulting Acumen: Demonstrated success navigating high-stakes customer environments, driving consensus among diverse stakeholder groups, and resolving complex technical critical issues.
• Delivery Innovation: Experience designing automated validation pipelines (CI/CD) and applying AI-assisted workflows within network engineering.
• Thought Leadership: History of technical mentorship, publishing technical whitepapers, or presenting at industry conferences.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

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