Clinical Navigator - M-Power Program, PRN

Cleveland Clinic · Akron General Medical Center

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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. 

As a Clinical Navigator with the M Power Program, a caregiver in this role will provide specialized, trauma-informed support to patients preparing for labor, delivery and the postpartum period. This PRN role is designed for current or former Labor and Delivery nurses who have specialized training in trauma-informed care. Clinical Navigators meet one-on-one with patients in the hospital for approximately two hours, providing confidential and compassionate support through personalized consultations and tours of the labor and delivery environment. Navigators help patients discuss potential triggers, identify strategies to mitigate anxiety and feel more prepared and supported throughout their experience. This holistic approach places the patient’s needs first while creating a safe, understanding environment for patients with a history of trauma, anxiety or assault, whether or not that history has been disclosed.

Empower Program provides specialized care for patients whose perinatal experiences may be affected by previous traumatic events. The M-Power Program is designed to care for patients who have experienced assault, physical or sexual abuse, previous childbirth trauma or other significant life events.

This is a PRN role. A caregiver in this position will work varying hours and days as needed.

A caregiver who excels in this role will:  

• Facilitate communication among nursing caregivers, physicians and all members of the multi-disciplinary team.  

• Assist patients in accessing necessary treatment and services and provide support after discharge. 

• Review surgical, diagnostic and interventional procedures and provide an overview of expectations for outcomes. 

• Prepare families for a realistic initial visit post procedure. 

• Review appropriate rehabilitation programs.  

• Conduct rounds on designated patients daily and determine status based on nursing expertise and assessment. 

• Solicit patient concerns, demonstrate responsiveness and respect, and communicate the plan of care to patients and families as appropriate. 

• Assist patients and families with financial and administrative issues (e.g. FMLA paperwork, advanced directives, Medicaid, Social Security, etc.) by referring to appropriate resources. 

• Follow-up on phone calls as indicated upon discharge. 

• Collaborate with support services (Global Patient Services, Medical Concierge, Pastoral Care, Care Management, Healing Services, Mended Hearts) to coordinate care and maintain communication. 

• Facilitate transfers as needed. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an approved School of Nursing 

• Current state licensure as a Registered Nurse (RN) 

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or the American Red Cross 

• 3 years of experience with emphasis on a specialty

Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s of Science in Nursing (BSN) 

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and hand-eye coordination.
• Requires standing and walking for extensive periods of time.
• Requires corrected hearing and vision to normal range.
• Requires some exposure to communicable disease of bodily fluids.
• Sedentary Work -; Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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